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CCAP Slider About-Smaller

Featured News and Events

BPO job losses due to robots a ‘myth’ as industry goes hybrid

  MANILA – Job losses in business process outsour...Read More

Customer Experience Now the Focus of Global Contact Centers

Rallying for a push on evolution, the global contact center ...Read More

CCAP: The Future of Customer Experience — October 11-12 | Event

Everest Group is the featured Knowledge Partner of the 2017 ...Read More

What We Do

logoactively promotes the contact center industry here and abroad by

Expanding talent supply through professional development, career marketing, health and wellness, retention and values formation.

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Maintaining a favorable business environment, in terms of legislative, regulatory, fiscal and infrastructure issues.

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Driving industry innovation and a performance excellence agenda.

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Engaging in country marketing, brand building and business development support, especially in new markets.

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Promoting industry welfare through partnerships with government, the academe, and others.

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Sharing best practices and thought leadership agenda among its members.

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Our Members

CCAP’s continuously growing membership reflects the overall positioning of the industry as the country consistently maintains its strong position as the contact center capital of the world. We welcome you to join us as we cherish this success.

How to Become a Member

PREMIUM PARTNER

STRATEGIC PARTNERS