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Featured News and Events

Sitel PH takes part in CCAP’s ‘Agents of Change’ program

Employees from Sitel Philippines have responded to the call ...Read More

Ex-agent becomes own boss after stint with BPO giants

CEBU, Philippines – After eight years of learning the ...Read More

Singapore firms keen on Philippine IT-BPM

MANILA, Philippines – The growing Philippine informati...Read More

What We Do

logoactively promotes the contact center industry here and abroad by

Expanding talent supply through professional development, career marketing, health and wellness, retention and values formation.

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Maintaining a favorable business environment, in terms of legislative, regulatory, fiscal and infrastructure issues.

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Driving industry innovation and a performance excellence agenda.

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Engaging in country marketing, brand building and business development support, especially in new markets.

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Promoting industry welfare through partnerships with government, the academe, and others.

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Sharing best practices and thought leadership agenda among its members.

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Our Members

CCAP’s continuously growing membership reflects the overall positioning of the industry as the country consistently maintains its strong position as the contact center capital of the world. We welcome you to join us as we cherish this success.

How to Become a Member