BPO firm on pace for PH record expansion in 2016

BPO company iQor has announced that the company has embarked on a significant expansion initiative that will add over 175,000 square feet of additional contact center space across the Philippines.

Upon completion, the company will add an additional 3,150 high-tech training and production workstations.

“The Philippines is a tremendous market for us. As one of the first movers, we’ve continued to invest in the region and have been able to continue to raise the bar in performance,” said Gary Praznik, iQor’s COO for retail and consumer services.

“Our growth can be traced directly back to the hard work and dedication of our entire Philippines family.”

Saurabh Bhaskar, iQor SVP of operations for the Philippines, said the recognition of the company’s offering is resonating with clients, employees, their family and friends.

“One of the most attractive opportunities within our company is our customer service leadership training. Recently, iQor was recognized by HR.com as having the top Call Center Leadership Training Program for 2016. Joining iQor means you have direct access to the best Call Center Leadership Training in the industry.”

iQor opened its Philippines operation in 2005. Recent expansion sites include; SM Mall Clark (2016), Robinsons Mall Dasmarinas (2015) and SM Mall Dasmarinas (2014).

It now has over 12,000 employees across the region supporting a variety of customer interactions including; customer care, social media, collections and technical support.

Source: http://goo.gl/qyqgmH