CCAP to bring in over 150 Fortune 500 firms

The Contact Center Association of the Philippines (CCAP) will bring in over 150 Fortune 500 companies to show to these potential investors why the Philippines has become the global leader for voice support for most of the world’s largest companies.

Benedict Hernandez, president of CCAP, announced the hosting of these world’s MNCs as the group hosts the 11th International Contact Center Conference and Expo (ICCCE) on Sept. 27-29 this year at the grand ballroom of the Marriott Hotel, Resorts Drive in Pasay City, Metro Manila, Philippines.

“We are bringing, for the first time, around 150 investors from Europe, US, Japan, Australia and more, to come to the country to see first-hand and see for themselves, why the Philippines has become the ultimate customer experience paradise,” Benedict said.

For the first time, delegates from different parts of the world will meet each other and see for themselves how innovation and excellence come together with our warm and genuine service.

On its 11th year of success, Hernandez said speakers from Fortune 500 companies and world-famous companies such as Accenture, EGS, Frost & Sullivan, among others, are certainly something to look forward to.

“The Philippines continues to be the most preferred offshore destination worldwide. Despite the challenges, the preference is still the Philippines for voice, as a compelling value proposition differentiated from any other market out there,” said Hernandez.

The ICCCE is the largest contact center industry event by size and scope anywhere. It is the leading learning and networking event of the Philippine center industry.

With the theme “Contact Islands: Opportunities in the Ultimate Customer Experience Paradise,” the ICCCE is ready to focus and demonstrate the industry milestones and show that it is way ahead of the challenges ahead.

Various relevant and important topics will be discussed with emphasize on the “Digital Phenomenon” and how the industry uses it to its advantage.

There will be discussions that will cover location strategies, operations, human resources, and technology, among others.

The ICCCE has indeed found a winning formula: Bringing in industry experts to discuss the most important topics thereby giving the best possible insights of the utmost relevance to the industry.

During the event, Hernandez will present his industry report which will highlight all the pertinent achievements and the specific challenges in the contact center industry field.

Secretary Rodolfo Salalima of the Department of Information and Communications Technology is invited to give his keynote message to the three-day conference.

The Philippine IT-BPM industry has grown significantly in the last five years, not just in terms of employees, but also in revenue. The Central Bank predicts that by 2017, the Information Technology and Business Process Management (IT-BPM) will be the Philippine’s largest source of income.

From 525,000 employees in 2010 and $8.9 billion in revenue to an expected 1.3 million jobs and over $25 billion in revenue for 2016, it is to date, the most lucrative and fastest growing industry in the Philippines.

One of the primary goals of the ICCCE is to equip contact center professionals with the proper knowledge and skill set of the ever-moving trends in the industry as well as innovations and new technologies that they can apply to the workplace. It is also a venue for non-contact center representatives such as suppliers, real estate professionals, retailers, financial institutions etc. to understand how they can be part and take advantage of being in this ever growing industry as clients or service providers.

Source: http://goo.gl/IsUY8R