IT-BPM Summit to highlight impact of disruptive technology

The acceleration of both technology and innovation has disrupted the way societies and communities function. This tectonic shift has redefined everyday life.

This disruptive power of technology and how it can be harnessed to address industry development and make the country futureready, will be highlighted in this year’s 8th International ITBPM Summit (IIS) organized by the IT-Business Process Association of the Philippines (IBPAP) on October 28 at the Marriott Grand Ballroom, Pasay City.

“The Philippines is one of the global leaders in the field of IT-BPM, this is an undisputable fact,” Catherine Salceda-Ileto, IBPAP Trustee and Sutherland Global Services Senior Director and Asia Pacific Leader for Marketing & Public Relations said. “But we are not complacent with our success, we want to continuously work towards a future where we will continue to be relevant whatever the technological landscape looks like. We are meeting every challenge head on to chart a brighter future for our industry through the 8th IIS.”

Since the inception of the 20122016 Philippine IT-BPM Roadmap, the local IT-BPM sector has seen exponential growth both in terms of employment and revenue. This year, it is expected that direct employment within the IT-BPM industry will reach 1.3 million while revenue will grow to $25 billion. As the industry reaches this milestone, leaders are setting their sights on the next six years, and what’s clear today is that technology will redefine everything about ITBPM.

Technology now influences every aspect of life, from work, learning, technology and experiences.

This shift has been ushered in by the evolution of the devices being used everyday with the introduction of smartphones with nearly limitless processing power and Internet connectivity. This gave way to an era of hyper connectivity, where people from across the world, though living in different cities with different timezones, can see each other face to face.

The same goes in the conduct business as the very concept of work has been altered by the advancement of tech infrastructure. It enables people from around the globe to work simultaneously regardless of distance and time difference, resulting in faster, easier, and more accurate information dissemination. But it does not stop there as technology has even transcended the physical realm, allowing more people to experience technology in a more engaging and captivating way. Augmented and virtual reality allow people to inhabit and explore faraway and imagined worlds.

“The digital age is ushering in trends in analytics, intelligent automation, and cloud-based asa-service delivery models, among others,” said Benedict Hernandez, IBPAP Executive Committee Chairman, Contact Center Association of the Philippines (CCAP) President, and Accenture Philippines Service Delivery Operations Lead. “This presents a significant opportunity for the Philippines to embrace this shift and reap the upside benefits of these trends.”

Source: http://goo.gl/M08I4x