Australian BPO opens 2nd Philippines site

MANILA, Philippines – TSA Group, one of the largest BPO companies in Australia, has opened its second site in the Philippines as a reflection of its continued confidence in the country’s business climate.

With the completion of the new facility located at the Five ECom Center within the Mall of Asia Complex in Pasay, TSA has now invested more than $9 million AUD in the country’s BPO industry.

“We are very proud of the achievements in the Philippines in such a short span of time, and we are looking forward to continually growing our presence here,” TSA chief executive officer Luke Kenny said.

The new site will employ more than 500 people. This will be in addition to the firm’s current 1,000 employees at its Philamlife Tower site in Makati which it opened four years ago.

“The new TSA site is a solid indication of TSA’s growing presence in the Philippines. Four years ago, TSA started its operations in the Philippines with only 15 employees. Now we are steadily expanding our operations and business portfolio,” said Daniel Hill-Smith, TSA sales and service manager.

The TSA Philippines team will handle inbound and outbound sales, customer service, administration, and back office activities across retail, financial services, insurance, telecommunications and utilities industries in Australia.

The company said the new Five ECom site would also serve as the center to provide support for one of TSA’s major industry partner, Telstra, Australia’s largest telecommunication and technology company.

“The Philippine operations have provided TSA the opportunity to become more competitive in the industries that it serve. We truly appreciate the business environment, the reliable infrastructure and the availability of quality talents. On the international front, TSA’s success highlights what the Philippines can offer as a BPO destination, and that TSA is in the right location for the expansion of our business,” Kenny said.

Source: https://goo.gl/lWmrVI