FROM VoIP TO BPO We Are Future Ready

The LOCALPHONE Blend Localphone – was once a portmanteau word meaning you get localized price of international calls. Now it has become an outsource customer service provider + cheap international calls supplier, packed up in one versatile provider of contact center services.

Localphone Ltd. Manila Delivery Center story began in 2014. Back then, we were a small captive call center with a big vision and we were known as the back office for Localphone retail customers, Voxbeam wholesale division and Magic Telecom DID back office processors. Two years on and plenty has changed, we may have not grown a lot but we became more globally connected than ever before. Attributes of a successful BPO is on us we remain true to the core values of our organizations, which is to provide excellent customer service. We believe that the improvements in VoIP technology and our ever growing talent pool here in the Philippines will make outsourcing more than just a cost saving tool for forward looking businesses. Today, we are ready for the future. Ready to be entrusted to provide more services for more brands.

The call center operates at 15th floor RCBC Savings Bank Corporate Center, 25th and 26th sts. Bonifacio Global City, Taguig City . We are gearing up to transfer to a second office in Park Triangle Square. Our team boasts more than 50 specialists across 3 countries, USA, UK and the Philippines.

What makes us different
We may be small but big enough to serve clients with our big business mind set. We’re as global as we are local. We’re strong as we are nimble. We’re focused as we are flexible. We pride ourselves in being agile, and can make things happen when you need them to happen. We enter every client relationship with an open mind and the determination to assemble the best mix of services. Our proven processes are backed by robust technology and refined trainings and quality assurance. Our Multi-Channel Support for all types of inbound and outbound process consists of phone, email and chat while rendering customer support services.

Where there is Talent and VoIP there is Popportunity! (Popping Opportunity)
Localphone is not just a trusted VoIP brand. With more than a decade’s experience in retail and wholesale VoIP, Localphone is an industry leader that has singular focus, to provide cheap international calls. Then our VoIP customers quickly discovered that our commitment in providing retail quality and cheap international calls is a commitment to customer satisfaction. This is why the future of Localphone in the Age of Contact Centers is promising. Given the capability and experience, Localphone wants to be a brand steward to companies who are relentless to pursue excellence. Armed with the philosophies and correct business models we’ve used in our VoIP companies, we are creating a powerhouse Business Process Outsourcing business.

An entrepreneur at heart, our Chief Exec, Paul Cusack, will continuously strive to ensure our solutions bring value to our clients. We learn their needs and pain points and craft customer solutions as if the business is our own. His businesses view the contact centers as their first line of defense in the battle of customer loyalty. In fact, it is Voxbeam, Localphone, Magic Telecom and Valuedial competitive differentiator. But we didn’t become a successful captive without fixing the gap between strategy and execution. As a VoIP company, we’ve been there – we’ve got problems but we’ve learned the pain points in giving customer service experience.

We were contacted for the more complex things customers weren’t able to do themselves. We actually recognize this shift and more importantly, we know how to respond to it. Our multiple channels are providing our contact center with a continuous flow of information about customers. Our analytics tools are getting better at delivering trends and pattern information. As guardians of the customer service experience, our dedicated staff are flexible as we are creative because our solutions are focused on quality and accountability.