Teleperformance has been assigned an investment grade rating of BBB- by Standard & Poor’s, the highest credit rating received in the industry
Date:
March 22, 2017
Paris, France—March 15, 2017 – Teleperformance SE, the worldwide leader in outsourced omnichannel customer experience management, today announced that it has received its first public long-term corporate credit rating.
Standard & Poor’s (S&P) has assigned Teleperformance SE an investment grade rating of BBB- with a stable outlook, the highest credit rating received in the industry.
This notably reflects the Group’s leading market position, its good service capabilities and its diversified client base and geographical mix. These key differentiating assets enable Teleperformance to maintain an organic growth rate of about +5%, which is higher than the industry average and better than its direct peers, and to deleverage after undertaking a number of significant acquisitions in recent years.
Teleperformance was advised by Rothschild, Financial Advisor, on the credit rating process.
Daniel Julien, Executive Chairman, and Paulo César Salles Vasques, Chief Executive Officer, Teleperformance Group, expressed their thoughts on the occasion: “We are delighted and proud to announce that Teleperformance has been recognized as a strong and solid company by S&P by being assigned an investment grade rating of BBB-. This is the first time that a company in the worldwide customer experience industry has been assigned an investment grade rating. It confirms the confidence of the financial community in Teleperformance’s business model and in its ability to serve its clients throughout the world.”
Jebby Jacob, Credit Analyst, Standard & Poor’s, commented: “Teleperformance has consistently demonstrated an organic growth rate that is higher than the industry average and better than its direct peers. This, combined with its acquisitive track record, has enabled the Group to achieve pro forma revenues of €3.9 billion in 2016. Its superior growth trajectory is supported by its global base—with Teleperformance operating 340 centers in 74 countries—its numerous language capabilities, and its focus on servicing global blue chip clients.”
“We also believe that the Group will maintain a disciplined financial policy toward acquisitions and shareholder return.” he added.
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ABOUT TELEPERFORMANCE
Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2016, it reported consolidated revenue of €3.649 billion ($4.05 billion, based on €1 = $1.11).
The Teleperformance Group operates 163,000 computerized workstations, with more than 217,000 employees across 340 contact centers in 74 countries and serving more than 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard to the Group’s performance in corporate responsibility.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 39,000 people in the country and operates nearly 30,000 workstations in 18 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
From 2012 to 2016, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance received the AON Hewitt certification as 2014 Best Employer in the Philippines.
This 2017, Teleperformance marks its 21st year of continued excellence and leadership in the Philippines. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, please visit the Teleperformance website at www.teleperformance.ph or like the Teleperformance Facebook fan page at www.facebook.com/teleperformance.philippines
Media Contacts:
TELEPERFORMANCE:
Mark Pfeiffer
+1 801 2575811
mpfeiffer@teleperformance.com
Jeffrey Johnson
+63 917 8843787
jeffrey.johnson@teleperformance.com
Marilyn R. Ventenilla
+63 917 8117557
Marilyn.Ventenilla@teleperformance.com
