OFW NEWSFEED: US TO REMAIN PH CALL CENTER INDUSTRY’S TOP PARTNER
Date:
March 24, 2017
Despite the inward-looking coverage of United States President Donald Trump, the Philippines’ contact center sector tasks the U.S. to remain its largest market even within the subsequent years.
In a briefing Thursday, Contact Center Association of the Philippines (CCAP) Chairman Benedict Hernandez stated the native business has but to be affected with the “America first” coverage of Trump, because the U.S. continued to share largest contact center and enterprise course of outsourcing (BPO) demand within the international market.
“Right now, in terms of direct impact to us, we have not really seen any material impact in the way our clients are working with us,” Hernandez stated.
He added that 70 p.c of the present demand got here from North America, with majority of the demand coming from the U.S.
He stated that U.S. would remain because the nation’s top contact center partner due to the strong development of healthcare demand. Majority of healthcare companies that the native contact center served was for the U.S.
The business expects the development to proceed within the subsequent six years, however with the share of U.S. to the pie shrinking.
“Our expectation is its going be majority North America. That is the largest market in the world and continues to grow. But what we’re saying is, the mix between U.S. will continue to be smaller, but continue to be majority,” the CCAP chair famous.
Hernandez defined that in contrast to seven years in the past, the place the marketplace for Philippine contact center was focused on the U.S., the calls for have been now seen on different elements of the world, together with Europe and Asia Pacific.
He talked about that highest development demand was within the Asia Pacific, with Australia and New Zealand because the quickest rising marketplace for Philippine contact facilities.
Tags: Benedict Hernandez, BPO, enterprise course of outsourcing, call facilities, CCAP, Contact Center Association of the Philippines, contract center, Donald Trump, largest market, manila bulletin, US.
Source: https://www.ofwnewsfeed.com/ofw-newsfeed-us-to-remain-ph-call-center-industrys-top-partner-business/
