Teleperformance co-presents first industry Team Leader Summit

Teleperformance, in partnership with the Contact Center Association of the Philippines (CCAP), proudly present the first
industry Team Leader Summit, which was recently held at the SMX Aura Convention Center in Taguig City

Manila, Philippines—August 18, 2017—Teleperformance, the worldwide leader in outsourced omnichannel customer experience management services, partnered with the Contact Center Association of the Philippines (CCAP) in organizing the business process outsourcing (BPO) industry’s first Team Leader Summit that was recently held at the SMX Aura Convention Center in Taguig City.

With the theme, “Be Inspired, Be Energized,” the Team Leader Summit is the first of its kind learning event in the BPO sector designed to cater to the learning and development needs of team leaders among CCAP-member companies.

The TL Summit focused on sharing soft skills and career development topics that will guide team leaders to become more effective leaders in their respective companies. This included sessions on managing work challenges, building and nurturing highly effective teams, the client-centric approach, work-life balance, and mitigating the impact of disruptive technology.

The TL Summit drew around 300 team leaders from various BPO companies around the country. Respected industry leaders graced the event to share their best practices and to facilitate the discussions during the breakout sessions.
A team of 17 team leaders from Teleperformance were sent as delegates to the TL Summit. They were sent off by Teleperformance leaders including Senior Vice President for Human Capital Resource Management Jeffrey Johnson.

Team Leaders from Teleperformance Philippines are among the delegates at the CCAP Team
Leader Summit recently held at the SMX Aura Convention Center in Taguig City

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ABOUT TELEPERFORMANCE

Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2016, it reported consolidated revenue of €3.649 billion ($4.05 billion, based on €1 = $1.11).

The Teleperformance Group operates 163,000 computerized workstations, with more than 217,000 employees across 340 contact centers in 74 countries and serving more than 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. They also have been included in the Euronext Vigeo Eurozone 120 index since December 2015, with regard to the Group’s performance in corporate responsibility.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 39,000 people in the country and operates nearly 30,000 workstations in 18 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2016, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year 2017 by the Philippine Economic Zone Authority (PEZA). The company also received the AON Hewitt certification as Best Employer in the Philippines in 2014.

This 2017, Teleperformance marks its 21st year of continued excellence and leadership in the Philippines. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, please visit the Teleperformance website at www.teleperformance.ph or like the Teleperformance Facebook fan page at www.facebook.com/teleperformance.philippines

Media Contacts:

TELEPERFORMANCE:

Mark Pfeiffer
+1 801 2575811
mpfeiffer@teleperformance.com

Jeffrey Johnson
+63 917 8843787
jeffrey.johnson@teleperformance.com

Marilyn R. Ventenilla
+63 917 8117557
Marilyn.Ventenilla@teleperformance.com