CCAP commits to strict enforcement of necessary data protection policies in 2018

THE Contact Center Association of the Philippines (CCAP) is assuring regulators of its full commitment to cooperate in the enforcement of strict policies that aim to help protect data of all stakeholders in local contact centers’ operations.

This was the main message of the industry group during its recent CEO Forum, a year-opener conference for all executives of its member organizations. CCAP reiterated its commitment to guide the industry in complying with new rules that uphold data privacy and cybersecurity locally and internationally.

One of the highlights of the CEO Forum was the upcoming enforcement by the European Union (EU) of the General Data Protection Regulation (GDPR) on May 25, 2018. That policy would apply to all businesses offering services in any of the 28 EUmember countries.

“We’ve lined up important activities in 2018,” said CCAP President Jojo

During the CEO Forum, from left: Michael Castañeda, Eastern Communications, Sales Division head; Catherine Muynila, Eastern Communications marketing head; Ayhee Campos, Infosys country head; Eliseo Rio, DICT undersecretary; Raymund Liboro, National Privacy Commission privacy commissioner & chairman; Jojo Uligan, CCAP president; Benedict Hernandez, CCAP chairman; and Mon Ibrahim, DICT undersecretary. Uligan. “There will be a lot of initiatives that revolve around talent development. Our business is about our people so we need to have those activities for managers, team leaders, agents, and even executives.”

Among those activities is a workshop in April that would orient contact center managers about GDPR compliance. The subject will also be tackled in upcoming CCAP programs for C-levels, managers, team leaders, and agents. Those activities will culminate in “Data Privacy Asia,” which is slated in September. “Trust is the biggest differentiator in businesses today,” said National Privacy Commis- sion (NPC) Chairman Raymond Liboro.

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