Teleperformance in the Philippines Recognized as a Great Place to Work

Teleperformance Philippines Managing Director Travis Coates, together with the Senior Leadership Team, receives the official Great Place to Work® certification from Jose Carlos Bezanilla, CEO of Great Place to Work Institute® of Greater China

MANILA, Philippines, May 9, 2018 – Teleperformance, the worldwide leader in omnichannel customer experience management, announced that Teleperformance in the Philippines has received certification as a Great Place to Work® by the Great Place to Work Institute®. Teleperformance in the Philippines is the first ever company in the Philippines to be certified as a Great Place to Work®.

Over 24,000 employees across Teleperformance’s eighteen offices in the Philippines participated in an online survey that rated the company in terms of culture, teamwork, growth and learning opportunities, leadership communication and support, sense of pride, work environment, among others. This was then followed by HR process audits and group discussions to assess the candid insights of employees.

The Great Place to Work Institute® is a global research and consulting company that provides benchmarks, standards, and executive advisory to enable organizations to create, sustain, and recognize outstanding workplace cultures. Companies are assessed and certified as a great place to work through surveys and focus group discussions with employees and leaders.

“It is with great pleasure to announce that Teleperformance has completed the assessment processes of the Great Place to Work® Institute and has reached the Certification level by achieving scores beyond the required threshold. Teleperformance in the Philippines has worked towards building a differentiated and great workplace – with true dedication, passion and creativity,” said Great Place to Work® Institute of Greater China CEO, Jose Carlos Bezanilla. “Congratulations for the hard work and the great moments that will come with this recognition.”

“The Great Place to Work® certification is a celebration of our values and the voice of our people. It is a true manifestation of our culture of caring and team spirit, as well as the inspiring work environment that is a key differentiator for us in the industry, said Travis Coates, Managing Director of Teleperformance Philippines. “In a highly competitive sector where people’s performance is key, this recognition is yet another example of how Teleperformance in the Philippines cares for our employees, who in turn care for our clients and their customers.”

Daniel Julien, Chairman and Group CEO, Teleperformance Group, added: “To be the first company in the Philippines to be certified by Great Place to Work® is a tremendous honor. This recognition is a direct reflection of Teleperformance’s commitment to creating workplace environments that are best suited to our people’s needs and provide support for their success in serving our clients’ customers on every single interaction.”

ABOUT GREAT PLACE TO WORK®

Great Place to Work® is the global authority on high-trust, high-performance workplace cultures. Through proprietary assessment tools, advisory services, and certification programs, including Best Workplaces lists and workplace reviews, Great Place to Work® provides the benchmarks, framework, and expertise needed to create, sustain, and recognize outstanding workplace cultures. In the United States, Great Place to Work® produces the annual Fortune “100 Best Companies to Work For®” list and a series of Great Place to Work® Best Workplaces lists including lists for Millennials, Women, Diversity, Small and Medium Companies and over a half dozen different industry lists.

ABOUT TELEPERFORMANCE

Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition (Core Services), as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs (Specialized Services). In 2017, Teleperformance reported consolidated revenue of €4,180 million (US$4,720 million, based on €1 = $1.13).

The Teleperformance Group operates 171,000 computerized workstations, with 223,000 employees across 350 contact centers in 76 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 40,000 people in the country and operates nearly 30,000 workstations in 19 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2017, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

This 2018, Teleperformance Philippines has been certified as a Great Place to Work®, and is the first organization in the country to receive this certification from the Great Place to Work® Institute. Teleperformance also celebrates its 22nd year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For more information: www.teleperformance.ph

Media Contacts

Mark Pfeiffer
+1 801 2575811
mpfeiffer@teleperformance.com

Jeffrey Johnson
+63 917 8843787
jeffrey.johnson@teleperformance.com

Marilyn R. Ventenilla
+63 917 8117557
Marilyn.Ventenilla@teleperformance.com