Teleperformance Health and Wellness campaigns promote effective HIV program management

Teleperformance Philippines’ Director for Organizational Development presents
the company’s HIV program to the PFIP Pride Summit audience.

Teleperformance Philippines was tapped by the 2nd Philippine Financial Industry Pride (PFIP) Pride Summit to share the company’s experience in establishing a comprehensive HIV/AIDS program in the workplace, as it was among the first organizations in the country’s private sector to do so.

Today, Teleperformance Philippines’ HIV/AIDS program offers a spectrum of services that starts with a robust HIV in the Workplace Policy, an award-winning learning and education training course, continuous awareness campaigns, 24/7 free screening in workplaces (which is also a first in the Philippines), to linkages to care for those who are diagnosed with the condition.

Neil Norman Littaua, the company’s Director for Organizational Development, presented a paper on “Establishing an HIV Program in the Workplace: The Teleperformance Philippines Experience” during the Summit held at the Makati Shangri-La Hotel on July 23.

Designed for senior executives, Human Resources professionals, and pride and diversity leads, the full-day summit served to facilitate the exchange of ideas to enhance workplace policies and practices to ultimately promote a more inclusive culture in the workplace. Aside from HIV awareness programs, the summit also featured topics such as business of inclusion, corporate values and benefits for LGBT+, benchmarking and LGBT+ index, and ally programs.

“We decided to go the extra mile by responding to our government’s call on the ongoing national HIV and AIDS epidemic. We partnered with the prime movers — the Department of Health-Research for Infectious Tropical Medicine (RITM) and the NGO Project Red Ribbon Care Management, Inc. to have a pilot study on the conduct of HIV Rapid Diagnostic Screening in our workplace,” Littaua shared.

For its part, Project Red Ribbon (PRR) lauds its initiatives with Teleperformance Philippines as an effective model of a partnership that makes an impact in efforts to move its campaign forward to larger audiences. Program Director Billy Santo Natividad underscored the need for people managers to equip themselves with knowledge, information and tools to effectively help the campaign to address the rising HIV challenge and break the damaging stigma and discrimination attached to HIV.

Teleperformance Philippines hopes that by sharing its experience with running the HIV program, it will be able to inspire more businesses to also reach out to expert advocates establish their own HIV/AIDS program in their workplaces.

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ABOUT TELEPERFORMANCE

Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition (Core Services), as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs (Specialized Services). In 2017, Teleperformance reported consolidated revenue of €4,180 million (US$4,720 million, based on €1 = $1.13).

The Teleperformance Group operates 171,000 computerized workstations, with 223,000 employees across 350 contact centers in 76 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 40,000 people in the country and operates nearly 30,000 workstations in 19 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2017, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

This 2018, Teleperformance Philippines has been certified as a Great Place to Work®, and is the first organization in the country to receive this certification from the Great Place to Work® Institute. Teleperformance also celebrates its 22nd year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For more information: www.teleperformance.ph

Media Contacts

Mark Pfeiffer
+1 801 2575811
mpfeiffer@teleperformance.com

Jeffrey Johnson
+63 917 8843787
jeffrey.johnson@teleperformance.com

Marilyn R. Ventenilla
+63 917 8117557
Marilyn.Ventenilla@teleperformance.com