Teleperformance Philippines sustains growth, launches 19th business site
Date:
September 18, 2018
Teleperformance Philippines leaders joined the guests-of-honor in cutting the ceremonial ribbon: (from left) Teleperformance Philippines Human Capital Resource Manager Senior Vice President Jeffrey Johnson, IT-Business Process Association of the Philippines President and CEO Rey Untal, Department of Information and Communications Technology Undersecretary Monchito Ibrahim, Embassy of France Economic Counsellor Laurent Estrade, Teleperformance Philippines Managing Director Travis Coates, Teleperformance Vertis North Site Director Raine Villarba, and Executive Vice President for Operations Bryan Ashby
Quezon City, September 18, 2018 – Teleperformance, the global leader in outsourced omnichannel customer experience management, today officially launched its 19th business site in the Philippines, located at Vertis North in Quezon City.
Teleperformance Philippines Managing Director Travis Coates led the launch ceremonies, joined by the company’s guests-of-honor, namely: Department of Information and Communications Technology (DICT) Undersecretary Monchito Ibrahim, Embassy of France to the Philippines Economic Counsellor Laurent Estrade, and IT-Business Process Association of the Philippines (IBPAP) President and CEO Rey Untal.
Officially named Teleperformance Vertis North, the new site includes nine (9) floors at Vertis Tower 1, plus a trendy Recruitment Center located at Level 2 of the Vertis North Mall. At full capacity, the site will be able to accommodate a workforce of over 3,000 in its spacious, comfortable, and nature-themed interiors. Along with the attractive, well-appointed, and modern training rooms and conference rooms, the site also features amenities for employees such as a fitness gym, game room, sleeping quarters, lounges, clinic, and pantry.
Teleperformance Vertis North is strategically located within the mixed-use Ayala commercial complex in EDSA corner Mindanao Avenue, Quezon City. It is highly accessible via public transportation including MRT, LRT 2, busses, FX, and jeepneys.
“The launch of Teleperformance Vertis North demonstrates our focus and commitment to continue growing the business here in the Philippines,” said Coates. “Global technological advancements and disruptions can be managed and maximized through the real talent of the Filipino – a wellspring of innovation, with the skill to adapt and put heart into every interaction.”
The site launch closely followed the recent global reveal of Teleperformance’s new logo and brand statement “Each Interaction Matters,” in line with its status as a genuinely global group where innovation and technology play a central role in support of the human experience.
While constantly adapting and innovating to deliver the best quality of service with the highest security standards in the market, Teleperformance understands now – more than ever – that the human touch is essential to creating and sustaining lasting relationships between customers and their preferred brands.
From top left: Lounge area, fitness gym, recruitment hub foyer, pantry
ABOUT TELEPERFORMANCE
Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition (Core Services), as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs (Specialized Services). In 2017, Teleperformance reported consolidated revenue of €4,180 million (US$4,720 million, based on €1 = $1.13).
The Teleperformance Group operates 171,000 computerized workstations, with 223,000 employees across 350 contact centers in 76 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 40,000 people in the country and operates nearly 30,000 workstations in 19 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
From 2012 to 2017, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.
This 2018, Teleperformance Philippines has been certified as a Great Place to Work®, and is the first organization in the country to receive this certification from the Great Place to Work® Institute. Teleperformance also celebrates its 22nd year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For more information: www.teleperformance.ph
Media Contacts
Mark Pfeiffer
+1 801 2575811
mpfeiffer@teleperformance.com
Jeffrey Johnson
+63 917 8843787
jeffrey.johnson@teleperformance.com
Marilyn R. Ventenilla
+63 917 8117557
Marilyn.Ventenilla@teleperformance.com
