New BPO Company opens in Naga, brings over 1,000 jobs

Naga City welcomes Quantrics Enterprises, Inc., otherwise known as Quantrics, to bolster the local growing BPO industry.

Other BPO companies already operating in the city are Sutherland, Stellar, Concentrix, and IBM, among others.

Quantrics Naga is the second branch to open in the Philippines, next to the first one based in Taytay, Rizal, which was established in 2016 and now employs over 2,000 full time employees.

Quantrics President Mark Wirtz stated that they “believe that the qualities of the Bicolanos, particularly in the Nagueños – language skills, communication skills, empathy, and customer relations services – are the ideal traits we look for in employees.”

As a captive call center, Quantrics serves only the single account of its Canadian parent company.  “This setup brings our employees, or our Qmunity as we like to call the team, to the top of our priorities with a clear focus on quality and people over profit.  This focus has led to the incredible ‘People Powered’ culture we have successfully fostered at Quantrics Taytay, and we are excited to bring this to our Naga site,” added Wirtz.

Quantrics provides customer service, technical support, loyalty, back office, and other services to one of Canada’s telecommunication companies.

The office, located at Robinsons Naga, had its opening and blessing ceremonies last January 31, attended by city officials, representatives from the Metro Naga Chamber of Commerce and Industry (MNCCI), and other distinguished guests.

During the inauguration ceremonies, Mayor John Bongat highlighted all of the positives that the BPO company will bring to the city— from new revenue generation and employment opportunities, to stirring up expenditure activities.

Quantrics had already employed more than a hundred Bicolanos from Naga City and neighboring municipalities at the time of its grand opening and is set to hire a thousand more this year.

As a premiere employer, Quantrics is also known to provide excellent benefits, state-of-the-art facilities, and competitive compensation packages to their employees, much to the delight of the company workers.

“We see Naga as a very strategic location in which to build our Qmunity, and we are very thankful for the outpour of support from local government and residents,” says Wirtz.

To learn more about Quantrics and the jobs they have available, visit the Quantrics Recruitment Centre at the 3rd Floor, Robinsons Cybergate Naga, log on to their website at www.quantrics.com, or follow the them on Facebook at www.facebook.com/quantrics.