Sitel eyes 1,500 new jobs in Central Luzon, opens 16th site – its 3rd in Tarlac

Sitel eyes 1,500 new jobs in Central Luzon, opens 16th site – its 3rd in Tarlac
Continued countryside expansion in the Philippines driven by robust growth and positive performance

Sitel, one of the world’s largest customer experience management companies, sustains its growth trajectory in the Philippines, breaking ground on its 3rd site in Tarlac and bringing to 16 the total number of full-service customer contact service centers in the country.

Since it set up shop in the Philippines in 2000, Sitel has enjoyed steady growth in the local market due to the country’s business-friendly climate and rich pool of highly skilled talent with strong customer service orientation and an aptitude for complex outsourcing processes. Currently Sitel employs over 22,000 passionate and talented associates across centers in Metro Manila, Baguio, Tarlac, and Palawan.

“We are delighted to break ground on the latest Sitel site in Tarlac,” Craig Reines, Sitel Chief Operating Office Asia Pacific, shared. “Tarlac has been a phenomenal location for Sitel over the past three years and still exhibits tremendous growth potential.”

Breaking ground on the new facility reinforces Sitel’s commitment to increase its footprint in the country and particularly in rural areas to create more jobs for Filipinos outside of the metropolitan. This new site offers even more of the region’s talent a chance to belong to a leading global brand and strengthens Sitel’s partnerships with the community.

“Since we opened in Tarlac we have made key collaborations in the region,” said Haidee Enriquez, Sitel General Manager – PH Countryside. “From our invaluable partnership with Robinson’s Land Corporation, to the incredible support we receive from PEZA and Tarlac’s local government, to partnerships established with schools and local businesses, Sitel has become an integral part of this community and we look forward to working together even more as we launch this latest site.”

The Sitel Tarlac 3 facility will boast a Modern Filipinana theme and highlight the latest innovations in workspace technology, design aesthetic, and amenities. “We are creating a best-in-class facility that our employees can call their second home,” Cher Retirado, Sitel Asia Pacific Project Management Office Director, explained. “We want to create a space where associates can work efficiently, collaborate, and innovate.”

Sitel’s Tarlc 3 site is set to open by late September 2019.

Breaking ground on Sitel Tarlac 3. (L-R) Ricardo Bertucci, Sitel Director of Facilities and Real Estate; Marky Salvador, Sitel Tarlac Site Director; Haidee Enriquez, Sitel General Manager – PH Countryside; Craig Reines, Sitel Chief Operating Officer – APAC; Faraday D. Go, Robinson’s Land Corp. Officer Buildings Division EVP and General Manager; Honor S. Mendoza, SPES Construction President; and Cher Retirado, Sitel APAC Project Management Office Director.

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ABOUT SITEL GROUP

Sitel Group’s 75,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global customer experience (CX) management leader, we apply our 30+ years of industry-leading experience and the entrepreneurial spirit of our group’s founders to deliver omnichannel experiences through voice, chat, social media and more to customers of our 400+ clients across all verticals – from Fortune 500 companies to local startups.

Our group’s breadth of capabilities – powered by our ecosystem of experts including Learning Tribes, Novagile, Sitel, Sitel Insights and TSC – go beyond business process outsourcing (BPO) to support every stage of the customer journey. We are redefining the contact center and improving business results by pairing innovative solutions – such as self-care and automation – with the human touch, emotion and empathy of our people.

As a CX platform, we are powered by experts to deliver tailored CX solutions to fit our clients’ needs through our consultative, customer-centric approach adding value at every touchpoint – regardless of location, channel or time of day.

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.