Teleperformance Philippines wins Social Media Excellence Award

Teleperformance Philippines was happy to join the ranks of influencers sharing positive stories in social media. The company is represented by its Senior Director for Communications and Marketing Marilyn Ventenilla (seated, front row, 3rd from right)

Manila, Philippines. September 5, 2019 — Highlighting its innovative use of social media, Teleperformance Philippines bagged the Social Media Excellence Award for BPO Business Communication at the Philippine Social Media Week.

The recognition was presented to Teleperformance for its inspiring and inventive storytelling through social media of different efforts of the company.

These included Teleperformance Philippines’ Great Place to Work certification journey, which aimed to communicate the company’s culture of listening, caring and team spirit, as well promote Teleperformance Philippines as an inspiring work environment with its dynamic employee engagement and Corporate Social Responsibility (CSR) activities, and the people’s “Each Interaction Matters” moments.

Other innovative campaigns include Teleperformance’s #8353 Campaign, which leveraged on moment marketing during worsening traffic conditions to demonstrate the value of its hotline service as a convenient, hassle-free option for job searches. Teleperformance also highlighted its strong relationships with applicants, the academe and the community through its TP LaunchPad, GroceRush, Terry Chatbot and Citizens of the World executions, to name a few.

Senior Director for Communications and Marketing Marilyn Ventenilla, together with the Communications & Marketing and the Recruitment teams, received the award on behalf of the company.

“We are delighted to have been recognized with this award,” shared Teleperformace Philippines Senior Vice President of Human Capital Resource Management (HCRM) Jeffrey Johnson. “We appreciate the power and reach of social media in today’s world and through these medium, we look forward to continuing to engage with our employees, applicants, customers and partners.”

The event was the culmination of a national event connecting people, content and conversations around emerging trends in social and mobile media. It featured a conference and workshops along with the awards night. The conference brought social media practitioners together for a learning experience that aims to advance understanding of social media’s role in society.

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.

The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2018, Teleperformance reported consolidated revenue of €4,441 million (US$5,256 million, based on €1 = $1.18).

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 44,000 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).

In 2018 and 2019, Teleperformance Philippines was certified as a Great Place to Work® and is the first organization in the country to receive this certification from the Great Place to Work® Institute. This year, Teleperformance celebrates its 23nd year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, please visit the Teleperformance website at teleperformance.ph.

TELEPERFORMANCE Media Contacts:

Mark Pfeiffer
mpfeiffer@teleperformance.com
+1 801 2575811

Jeffrey Johnson
Jeffrey.Johnson@teleperformance.com
+63 917 8843787

Marilyn Romero-Ventenilla
Marilyn.Ventenilla@teleperformance.com
+63 917 8117557