TP introduces new mentors for its university-relations program

Manila, Philippines — Teleperformance Philippines, the global leader in customer experience management, launched a mentors program for its university-relations program TP LaunchPad.

Dubbed “Navigators”, the mentors are 22 TP leaders from various support departments and operations teams who are keen to pay-it-forward to their alma mater and help guide students through exciting career paths in the IT-Business Process Management (IT-BPM) industry.

They are graduates of different educational institutions in the country, including the University of the Philippines, Ateneo de Manila University, De La Salle – College of St. Benilde, University of Sto. Tomas, Adamson University, Polytechnic University of the Philippines, Arellano University, Letran College, and many more.

As industry professionals who continue to grow and build their careers in TP, these mentors have amassed a trove of experiences, expertise and valuable insights that keep them agile and ready for the workplace of the future where the new generation of talents will have to thrive in.

Navigators have volunteered to do career talks, join site tours and job fairs, and spend time with students to share useful knowledge and insights that will arm them with strategies on how to map out the sometimes overwhelming job and career search phase of their lives.

“These leaders are proud of their alma mater and are grateful for the education and comradeship they’ve enjoyed while under the institution’s tutelage. Now they are in the position to also contribute to growth and development of the young ones and they’ve volunteered to do this because they believe in the future and the Filipino youth’s role in it,” said Jeffrey Johnson, Senior Vice President of Human Capital Resource Management (HCRM) of Teleperformance Philippines.

For around ten years now, the HCRM group has been running its university-relations program TPLaunchPad as a bridge between the academic community and the abundant professional opportunities offered by the IT-BPM industry. It offers a range of services that allow students to discover how the industry contributes to the local and global economy and peek into the world-class workplace environment it offers for employees.

To learn more about Teleperformance Philippines and its TP LaunchPad program, you may visit their website at www.teleperformance.ph/en-us or their Facebook page at /teleperformance.philippines.

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.

The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2018, Teleperformance reported consolidated revenue of €4,441 million (US$5,256 million, based on €1 = $1.18).

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 44,000 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).

In 2018 and 2019, Teleperformance Philippines was certified as a Great Place to Work® and is the first organization in the country to receive this certification from the Great Place to Work® Institute. This year, Teleperformance celebrates its 23nd year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, please visit the Teleperformance website at teleperformance.ph.

TELEPERFORMANCE Media Contacts:

Mark Pfeiffer
mpfeiffer@teleperformance.com
+1 801 2575811

Jeffrey Johnson
Jeffrey.Johnson@teleperformance.com
+63 917 8843787

Marilyn Romero-Ventenilla
Marilyn.Ventenilla@teleperformance.com
+63 917 8117557