BPO firm Afni appoints new vice president for PHI operations

QUEZON CITY – U.S.-based business process outsourcing (BPO) company Afni, Inc. announced the appointment of Khalid Khursheed to vice president of Philippines operations.

In this role, Khursheed assumes full responsibility for the operational oversight and performance of Afni programs in the Philippines. He will play an instrumental leadership role in defining and executing new solutions and services for Afni clients. He will also help drive Afni’s expansion efforts, which include the opening of a third site later in 2020.

Khursheed has been instrumental to Afni’s growth and success in the Philippines since he joined the company as it began operations in Southeast Asia in 2012. Since that time, he’s progressively taken on increased responsibility to establish, grow, and evolve company operations in Quezon City. Most recently, he was the executive director of Philippines operations.

“By any measure, Khalid is a proven and innovative leader for Afni,” said Kathy Poley, senior vice president of global operations. “His ability to drive outstanding experiences for our partners and their customers consistently produces tremendous results. He is an essential member of our leadership team as we continue to strengthen and expand operations in the Philippines.”

“We have experienced significant growth in the Philippines,” Khursheed said. “Our future is promising, and one that I am very excited about. This is a great honor for me, and I very much look forward to leading our people, which I am very passionate about, and our strategic growth plans.”

Before joining Afni, Khursheed held leadership positions in operations, quality, and recruitment for IBEX Global in multiple locations. Outside of work, he spends time with his family first and foremost, serves as a cricket coach, and as committee chair of the Boy Scouts of America.

In a related move, Ken Hahn, who served Afni as vice president of Philippines operations, will now assume the role of product owner for Afni’s Contact Center Solutions (CCS) globally. Hahn will lead efforts to assess new technologies and innovations to drive long-term operational improvements while supporting the company’s ongoing Philippines expansion plans.

About Afni, Inc.
Afni, Inc. is a U.S.-based, global Business Process Outsourcing (BPO) firm representing the world’s best brands in insurance, telecommunications, satellite and cable, financial services, technology, and healthcare. From engagement centers in several U.S. and Philippines locations, Afni supports its client’s customers in a variety of channels. With a history dating to 1936, Afni is a strong partner in communities where its employees work and live.