SITEL® PHILIPPINES CHAMPIONS “THE LANGUAGE OF INCLUSION” AT PHILIPPINE WORKPLACE INCLUSION FORUM 2021

The global BPO sponsored the first workplace inclusion forum about inclusion in the new normal

MANILA – May 12, 2021, Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, threw its full support behind the first Philippine Workplace Inclusion Forum with a gold sponsorship. The forum was presented by the Philippine Financial Inter-Industry Pride (PFIP) in partnership with the Women Inter-Industry Network (WIN)) and the Global In-House Center Council of the Philippines. The forum’s inaugural theme – “Inclusion and the New Normal” – explored what it means to be an inclusive organization in the Philippines during this transitional period.

“We have been a strong supporter and partner of PFIP for several years,” said Jorelle Robles, Head of Marketing – Asia Pacific Region, Sitel Group. “Inclusion and Diversity is a pillar of how we do business at Sitel and one of our Employee Value Proposition pillars is ‘BE BOLD, BE YOU’ or Kada Pagkakaiba, Kabarkada. We strive to create a work environment that is safe and supportive of underrepresented groups in the workforce. That’s why we proudly participate in forums and events like these that provide venues for colleagues in the industry to discuss workplace inclusion and share best practices.”

The Philippine Workplace Inclusion Forum is the first of its kind and brought together practitioners, allies, and champions of women empowerment, LGBTQ+ inclusion and persons with different abilities in Philippine workplaces. It focused on mapping out the way forward towards a more sustainable and equitable new normal for Filipino professionals.

The forum was divided into several consecutive sessions throughout the day with a wide range of important topics such as “HR as a Tool for Inclusion” and “Technology and Inclusivity.” Sitel® Philippines’ breakout session entitled “The Language of Inclusion” focused on leveraging communication skills and tools in the workplace to promote cooperation and establish a sustainable and inclusive work environment.

“Communication is such an important tool for inclusion,” Robles shared. “And in these uncertain times especially, we need to ensure our communication and strategies are designed to make our associates feel safe, seen and leave a positive impact on the workforce.”

“Collaboration is a critical component of fostering a sustainable culture of inclusion,” explained Vina Vicente, Forum Moderator, PFIP. “As a culture-building tool, open collaboration can be used to build on inclusion by examining and leveraging common goals, interdependence, parity, exchange and dialogue, problem-solving and so much more.”

Sitel Group supports the first Philippine Workplace Inclusion Forum sponsoring the session, “The Language of Inclusion,” with Jorelle Robles, Head of Marketing – Asia Pacific Region, opening the session and panel.

About Sitel Group®

As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, we ask “what if?” applying our expertise to create innovative solutions that reduce customer effort.

With 100,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 4.5 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 35+ years of industry-leading experience and commitment to improving the employee experience.

EXP+™ from Sitel Group is a flexible solution with complete cloud capability, designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ creates a robust ecosystem by harnessing the power of four connected product families: Empower, Engage, Explore and Evolve.

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.