Datamatics inaugurates a digital-enabled omni-channel Customer Support Centre in the Philippines
Date:
February 28, 2023
30th January 2023, Mumbai, Manila, Philippines: Datamatics, a global Digital Technologies, Operations, and Experience Management Company, inaugurated their new omni-channel customer support center at Pasig City, Manila, Philippines. The facility was inaugurated by the Indian Ambassador to the Philippines – H. E. Mr. Shambhu Kumaran. The inauguration event was also graced by the presence of industry leaders including Mr. Mitch Locsin, President at CCAP (Contact Centre Association of the Philippines); Ms. Celeste Ilagan, Chief Policy & Regulatory Officer at IBPAP (IT & Business Process Association of the Philippines) and Ms. Roseann Miller, CEO at TCC.
On the occasion, H.E. Mr. Shambhu Kumaran mentioned in his speech, “The IT & BPO story between India and the Philippines is one that mutually reinforces each other. This “Connected Growth” story over the past 2 decades is a partnership of great trust and confidence. Both countries have a positive relationship that unites people, technology and culture. I would like to congratulate Datamatics on this new spurt of growth.”
Rahul Kanodia, Vice Chairman and CEO, Datamatics said, “Datamatics has experienced a healthy growth and Digital Experiences business has been a shining star in our journey. We started our operations in Philippines 4 years back that has played a strategic role in our joint growth story. I am happy to launch the new facility which will deliver superior customer experience to our global clients. Our innovative IP products, future-fit technology solutions, deep-in-digital expertise combined with customer centricity of the Philippines’ BPO industry, places us in a strong position to drive digital transformation for companies and growth in the Philippines.”
Datamatics has a global presence across 6 Countries and Global Delivery centers in 4 Regions. This expansion further enables Datamatics to accelerate its growth in the Customer Management Solutions space. Datamatics continues its focus and investments in the Philippines with the objective to enhance technology & digital initiatives in the country. Furthermore, the company continues its investment in people by bringing in more opportunities and leveraging the talent pool in the Philippines. Datamatics enables enterprises to go ‘Deep in Digital’ to boost their productivity, customer experience and competitive advantage. Technology coupled with the ‘Filipino Way’ of Empathy, Commitment, Sensitivity and Hospitality will help provide a competitive edge to its global clients.
Mr. Mitch Locsin, Chairman at CCAP said, “The partnership between India and the Philippines joins both countries in a growth story. Datamatics is a success story in the Philippines. We at CCAP are glad to be associated with Datamatics and help in any way we can with people initiatives, real estate, teleco, infrastructure etc.”
Ms. Celeste Ilagan, SVP at IBPAP said, “This partnership signals the continued growth for Datamatics and the IT/ BPM Industry. We are an industry that significantly contributes to the development of this country and places Philippines on the world map for professional services. There is much to be proud of. On behalf of the association of IBPAP, I would like to congratulate Datamatics.”
Watch Indian Ambassador H. E. Mr. Shri Shambhu Kumaran share his thoughts at the inauguration ceremony: Click here
About Datamatics Global Services Limited
Datamatics (BSE: 532528 | NSE: DATAMATICS) a Digital Operations, Technology and Experiences company that provides intelligent solutions for data-driven businesses to increase productivity and enhance the customer experience. With a complete digital approach, Datamatics portfolio spans across Digital Technology Solutions, Business Process Management and Engineering Services powered by Artificial Intelligence. It has established products in Robotic Process Automation, Intelligent Document Processing, Business Intelligence and Automated Fare Collection. Datamatics does business with global customers across Banking, Financial Services, Insurance, Healthcare, Manufacturing, International Organizations, and Media & Publishing. The Company has presence across 4 continents with major delivery centers in the USA, India, and Philippines. Lumina Datamatics, is a key player in the Publishing and e-Commerce BPM space, has delivery centers in the USA and India. To know more about Datamatics, visit www.datamatics.com
