Teleperformance makes top five in Philippines Best Workplaces™ in IT-BPM

Teleperformance’s achievement in the Philippines Best Workplaces™ in IT-BPM was made possible by the company’s certification as a Great Place to Work for six straight years.

TAGUIG, Philippines — Teleperformance (TP) in the Philippines, a multi-awarded global digital business service company, made it to the top of the country’s first industry list of the Philippines Best Workplaces™ in information technology and business process management (IT-BPM).

The high-profile list, curated by the Information Technology and Business Process Association of the Philippines (IBPAP) and Great Place to Work®, recognizes people-first companies catering to and excelling in different sub-sectors, such as, but not limited to, business process outsourcing (BPO) and information technology (IT) & software development. The company must also be certified as a Great Place to Work® to be eligible for the recognition.

Out of the thirty exceptional employers in the list, Teleperformance placed fourth. The company’s nomination and subsequent victory in the IT-BPM category were also possible by Teleperformance’s certification as a Great Place to Work® for six straight years.

“Our company’s continued inclusion in the GPTW roster is a testament to the reliable procedures and exceptional work ethics being employed by our incredible team at Teleperformance. Our workplace’s philosophy of prioritizing employees’ welfare has allowed the same people to sustain pride in the organization,” said Chief Executive Officer Francisco Lara.

Chief People Officer Jeffrey Johnson also recognized the company’s initiatives that further made the achievement possible. “Grassroots-led initiatives in the company, such as TP women and TP Pride, have ensured that the needs of employees across different sites nationwide are being met. Teleperformance maintains its identity as a safe space for all, regardless of individual characteristics.”

Teleperformance’s 2023 global results indicate a significant increase in the number of GPTW-certified sites. With recognition in over 72 countries, 99% of TP’s 410,000 global employees are now formally employed by a Great Place to Work®-certified company. Additionally, the company had one of the highest Trust Index score among businesses with over 100,000 global employees — solidifying its reputation in the industry as a people-first employer.

According toTP’s Great Place to Work® certification, 89% of employees confirmed that they are equipped with ample resources at work to execute their jobs, while another 85% expressed their satisfaction with the training they have been receiving from Teleperformance.

Through Teleperformance’s Diversity, Equity, & Inclusion (DE&I) initiatives, a number of progressive programs were able to be established, such as, an inclusive Health Maintenance Organization (HMO) policy, an industry-recognized HIV awareness program, and several training on gender sensitivity and empowerment,  to name a few.

To learn more about Teleperformance Philippines, visit their website at www.teleperformance.com.

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ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.

Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 61,000 people in the country and operates over 40,000 workstations in 24 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City. 

Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.

In 2018, Teleperformance Philippines was certified as a Great Place to Work® and became the first organization, the largest employer, and the first BPO company in the country to receive this certification from the Great Place to Work® Institute up to the present year.

From 2012 to 2022, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

In 2021, Teleperformance Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. In 2022 and 2023, the company was also awarded as one of the Philippines Best Workplaces™. This 2023, Teleperformance celebrates its 27th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the Philippine community.

For further information, visit the Teleperformance website at teleperformance.ph

TELEPERFORMANCE Media Contacts:

Mark Pfeiffer
Mark.Pfeiffer@teleperformance.com

Jeffrey Johnson
Jeffrey.Johnson@teleperformance.com

COMCO SOUTHEAST ASIA Media Contacts:

Pinky Tuason
pinky.tuason@comcosea.com

Joyce Yu
joyce.yu@comcosea.com

Ferdinand Bondoy
ferdinand.bondoy@comcosea.com