MicroSourcing bolsters Southern NCR presence, debuts 11th service delivery center in Parañaque

MicroSourcing, the pioneer and largest offshore provider of managed services in the Philippines, powered up its Southern Metro Manila presence with the launch of its eleventh service delivery center, nestled in the Paranaque City.

Leading the ribbon-cutting ceremony of MicroSourcing’s 11th service delivery center in the Philippines: (from left to right) Daren Rendle, COO of Wilson Group; Narelle Cirillo, General Manager Business Process Outsourcing of Wilson Group; Atty. Jocelle Batapa Sigue, Undersecretary of ICT Industry Development at the Department of Information and Communications Technology; and Ms. Haidee Enriquez, CEO of MicroSourcing.

This new service delivery center allows MicroSourcing to take advantage of the rich talent pool in nearby provinces, including Cavite, Las Pinas, Batangas, and Laguna. The newly established site will serve as a nexus for a diverse range of industries, including software development, accounting, information technology, engineering, digital marketing, and contact center services. 

The women champions of the Philippine IT-BPM industry (from left to right:) Celeste Ilagan, Chief Policy & Regulatory Affairs Officer, IT and Business Process Association of the Philippines (IBPAP); Lanie Dormiendo, Board of Investments (BOI) Director for International Investments Service; Haidee Enriquez, CEO, MicroSourcing Philippines Inc.; Atty. Jocelle Batapa Sigue, Undersecretary, ICT Industry Development, DICT; Rosario Cajucom-Bradbury, Managing Director, Contact Center Association of the Philippines (CCAP); Emmy Lou Versoza Delfin, Director, ICT Development Bureau, DICT

With the presence of esteemed guests and industry leaders, the inauguration ceremony was nothing short of a grand affair. Under Secretary Jocelle Batapa Sigue, who represented the Department of Information and Communications Technology (DICT), praised MicroSourcing’s pivotal role in boosting the Philippines’ standing on the global outsourcing stage through its unwavering commitment to quality services and advancement of the ICT industry. She also applauded the company’s initiatives in generating job opportunities in neighboring provinces of the NCR and extending work-from-home options across the Philippines, thereby creating positive change in the communities where they operate.

MicroSourcing’s CEO, Haidee Enriquez, expressed her excitement at the inauguration of the new facility, which is designed to highlight the Philippines’ capabilities and celebrate local festivals.

“As the leading offshore provider of managed services, we are expanding our operations across different talent markets, employing  8,000+ professionals, 70% of whom enjoy the flexibility of hybrid and permanent work-from-home arrangements. This is a fitting closure to our financial year, and we’re looking forward to adding at least two more service delivery centers in the countryside in the upcoming year, contributing to a more inclusive growth. ”

Exploring the MicroSourcing Experience: Guests immersed themselves in the office tour as they gathered in the vibrant pantry, where one of the operations leads presented the company’s rich history and the empowering EVP – ‘Be 100% YOU with MicroSourcing’.

In a show of trust and support for MicroSourcing’s expanding operations, executives from the Wilson Group, a client since 2015, were present at the inauguration. Ethel Contreras, Vice President of Operations, rejoiced at this robust support from clients. “The overwhelming response from our select clients shows the enduring trust they have placed in MicroSourcing. Impressively, even before the site’s official launch, 68% of the space has already been secured by clients for their staff. We are deeply happy and thankful for their continued partnership,” Contreras noted.

Located on the ninth floor of the Harton Corporate Center, this new hub provides a productive and secure workspace, complete with complimentary coffee and refreshments in the spacious pantry, ample meeting rooms for seamless team collaborations, and 24/7 security for the 280 in-center employees. With advanced IT resources, the center guarantees smooth operations, minimal disruptions, and enhanced employee productivity. Moreso, the center’s prime location allows for easy access via many modes of transport, and its proximity to shopping areas, retail stores, and cafes ensures a better overall experience for its dedicated professionals. 

MicroSourcing’s eleventh service delivery center in the Philippines further solidifies their active support and leadership in the industry’s goal to add 1.1 million jobs by 2028, playing a pivotal role in the expansion and innovation of the IT-BPM sector.