Teleperformance named as one of the Best Workplaces in Asia

TAGUIG, Philippines — Teleperformance (TP), a multi-awarded and leading digital business services company, has been named as one of the Best Workplaces in Asia™ in 2023 by the Great Place to Work®(GPTW) institute.

The company ranked 11th among 30 multinational enterprises spanning various industries. Teleperformance also stood as the second-best performer in the professional services category and earned a place among the “elite group of progressive employers in Asia” in the GPTW®-curated list.

The GPTW® researchers assessed Teleperformance by surveying over 90,000 employees across Asia. These employees were asked to evaluate key factors that make a company a great workplace for all, including workplace safety, gender fairness, diversity, and inclusivity.

The results showed that 91% of employees believe Teleperformance is a physically safe place to work. In addition, 87% of employees agreed that Teleperformance fosters a gender-fair environment, while 86% recognized the organization’s efforts to ensure inclusivity within the workplace.

Furthermore, Teleperformance in the Philippines has played a significant role in its inclusion in the Best Workplaces in Asia List. Last August, the organization earned the distinction of being recognized as a Great Place to Work® for the sixth consecutive year. In 2018, Teleperformance became the first company and member of the IT-BPM sector in the Philippines to be certified Great Place to Work®. The award-giving body revealed that TP has gained above-minimum scores from different gender and identity groups across its departments.

“Receiving recognition as one of Asia’s Best Workplaces in 2023 underscores our commitment to establishing an exceptional workplace. In every TP site across the globe, our teammates are diligently working to ensure that every Teleperformance employee has the opportunity to thrive and make meaningful contributions within a safe and inclusive environment,” shared Jeffrey Johnson, Chief People Officer and Chief of Staff at Teleperformance in the Philippines.

Teleperformance has remained steadfast in upholding its values through initiatives, such as, but not limited to, partnerships with the Department of Health (DOH) and Department of Labor and Employment (DOLE).

These collaborations have facilitated projects focused on HIV awareness, vaccinations, and the distribution of wellness kits to employees. By consistently upholding integrity in the workplace, Teleperformance has also retained its position among Cebu’s top 10 IT-BPM employers and has been recognized in the inaugural IT-BPM list of the Philippines’ Best Workplaces for 2023. To learn more about Teleperformance Philippines, visit their website at www.teleperformance.com.

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.

Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 61,000 people in the country and operates over 40,000 workstations in 24 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City. 

Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.

In 2018, Teleperformance Philippines was certified as a Great Place to Work® and became the first organization, the largest employer, and the first BPO company in the country to receive this certification from the Great Place to Work® Institute up to the present year.

From 2012 to 2022, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

In 2021, Teleperformance Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. In 2022 and 2023, the company was also awarded as one of the Philippines Best Workplaces™. This 2023, Teleperformance celebrates its 27th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the Philippine community.

For further information, visit the Teleperformance website at teleperformance.ph