TP for All inks agreement with Pasig City LGU, ushers more jobs with STEP

(Banner) From L-R: Vice President for Talent Acquisition, Christina Lloya-Gaspe; Chief People Officer Jeffrey Johnson; Chief Executive Officer Rahul Jolly; Pasig City Mayor Vico Sotto; Sangguniang Panlungsod Simon Gerard R. Tantoco; Officer-in-Charge for Barangay Computer Literacy Program, Ernie Al O. Edralin; and  Public Employment Service Officer Jelene Sison-Lopez

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Pasig, Philippines, February 2024 – Following the launch of the Skills Training to Employment Program (STEP) in 2023, Teleperformance in the Philippines, a global leader in digital solutions, has sealed its commitment with the Pasig City local government unit through a memorandum-of-agreement (MOA) signing ceremony on Wednesday, February 7.

Chief People Officer Jeffrey Johnson, Chief Executive Officer Rahul Jolly, and Pasig City Mayor Vico Sotto

Present in the event were Mayor Vico Sotto, along with Teleperformance Philippines’ Chief Executive Officer Rahul Jolly, Chief People Officer Jeffrey Johnson, and Vice President of Human Resources and Communications & Marketing, Rachel Majito-Cacabelos. They were also joined by Pasig LGU members Simon Gerard R. Tantoco, Sangguniang Panlungsod; Ernie Al O. Edralin, Officer-in-Charge for Barangay Computer Literacy Program; and Jelene Sison-Lopez, Public Employment Service Officer.

TP for All’s impact sourcing program marks a significant milestone in addressing unemployment and providing support for marginalized groups, such as, Persons with Disabilities (PWDs), individuals from underserved communities, long-term unemployed individuals, and former Overseas Filipino Workers (OFWs). 

“Our partnership with Pasig is a first for this program. This is a very exciting collaboration, and we cannot wait to see the transformative impact of TP STEP in the lives of Pasigueños,” said Chief People Officer Jeffrey Johnson. 

“By equipping different impact groups with soft and hard skills, we are not merely training them to become employees, but we are also empowering these individuals to go back and contribute meaningfully to their communities,” he added. 

The TP STEP curriculum, meticulously crafted by the organization’s industry experts, is tailored to equip participants with the necessary skills to thrive in the contact center industry. In its test run in 2023, the organization helped 68 graduates successfully secure employment. 

Recognizing the importance of forging partnership, CEO Rahul Jolly stated: “[t]he curriculum that we developed at TP positions our learners for long-term success in their respective careers. We are incredibly proud that our program has facilitated the growth of our impact hires. This is just the beginning of TP STEP, and we are looking for more opportunities to collaborate with other LGUs and partners to transform the lives of more individuals in need.”

A second chance for impact hires

In 2023, TP Philippines established partnerships with 24 community-based organizations, LGUs, and Technical Education and Skills Development Authority (TESDA) training centers.  Among STEP’s successful graduates, present in the MOA signing event, are Dale Roland Montejo, Vivian Sulit, Keischia Mae Ganutan, and Rommuelle Jay Tabor. 

TP Ayala’s top performer Vivian Sulit

Vivian, an ex-OFW from Dubai and now a consistent top performer of a retail account in TP Ayala, reflects on the impact of the program: “TP STEP has had a great impact on our lives. During the pandemic, we all struggled to find employment, and TP really opened doors for greater opportunities. The program made our return to work much smoother.”

“From a practical standpoint, the salary isn’t sufficient for aspiring teachers like myself. I needed to earn for my family, and TP STEP proved invaluable, especially for job seekers in the marginalized sectors of society,” said Dale, a customer service representative from TP EDSA Greenfield and an Education degree-holder. 

TP Rockwell CSR Keischia Mae Ganutan

Senior high school graduates, Keischia and Jay, also highlighted the program’s impact on their communication skills and self-esteem. “I never stepped out of my comfort zone before because I feared trying new things. I was scared of not being accepted at work, and I fumbled my interviews. Thanks to TP STEP, I gained the confidence to express myself,” Keischia shared.

TP EDSA Greenfield CSR Rommuelle Jay Tabor

Jay further adds, “There was a time when I attempted to apply for work, and I was extremely nervous. TP STEP was instrumental in improving my self-esteem and honing my English-speaking abilities. After gaining invaluable learnings from my mentors, I am more self-assured in handling questions and talking to different people.”

For more information about TP’s Skills Training to Employment Program (STEP), please visit www.teleperformance.com.

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ABOUT TELEPERFORMANCE GROUP

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), is a global leader in digital business services, blending the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front-office customer care to back-office functions, including Trust and Safety services that help defend both online users and brand reputation. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services.  With more than 410,000 inspired and passionate people speaking more than 300 languages, the Group’s global scale and local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2022, Teleperformance reported consolidated revenue of €8,154 million (US$8.6 billion, based on €1 = $1.05) and net profit of €645 million. 

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017. 

ABOUT TELEPERFORMANCE PHILIPPINES

Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs 63,000 people in the country and operates 45,000 workstations in 26 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Clark, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City.

In 2018, TP was certified Great Place to Work® and became the first organization to receive the recognition. It also holds the distinction of being the largest employer and the first BPO company in the country to receive certification consistently up to the present from the Great Place to Work® institute. 

Teleperformance in the Philippines consistently earned the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award since 2012. Additionally, the organization garnered recognition from various entities, including the Philippines Best Workplaces™, Philippine Economic Zone Authority (PEZA), Public Relations Society of the Philippines, International Association of Business Communicators, the National Economic Development Authority (NEDA), SGS, and International Organization for Standardization.

Teleperformance remains dedicated to delivering the best employment experience for Filipinos, supporting the nation’s IT-BPM sector, and engaging in meaningful socio-civic initiatives to positively impact the Philippine community through the Citizen of the World (COTW) Foundation, the company’s official corporate social responsibility arm.

For further information about Teleperformance in the Philippines, visit teleperformance.ph  

Visit the Group at www.teleperformance.com.