Teleperformance Philippines is certified Great Place to Work® for record-breaking seventh consecutive year
Date:
October 16, 2024
Manila, Philippines, October 2024 — For the 7th year running, Teleperformance in the Philippines has earned the prestigious Great Place to Work® certification. The 2024 independent survey saw over 40,000 employee responses from Teleperformance’s 27 locations in the country.
In the large category (companies with over 1,000 employees), Teleperformance Philippines secured an impressive fifth-place ranking—a feat that further cemented its status as a top employer.
“Being named a Great Place to Work® for the 7th year in a row is a huge achievement and a testament to the dedication of our customer experts and team members. I am particularly proud of TP’s Impact Sourcing initiatives for this year, which focuses on training and employing individuals who may otherwise be overlooked by traditional employers. We’re excited to continue building an even better workplace culture powered by human empathy and enhanced by cutting-edge technology,” said Chief Executive Officer Rahul Jolly.
Teleperformance in the Philippines’ 7th Great Place to Work badge and certificate
According to the survey results, an impressive 88% of employees affirmed that TP is a “physically safe place to work.” Another 86% agree that they are treated fairly regardless of sexual orientation and are given the resources and equipment to do their jobs.
The 2024 survey results further emphasize Teleperformance’s strengths in key areas such as credibility, respect, fairness, pride, and camaraderie. Nearly 80% of Teleperformance Philippines’ employees affirm that the company is a great place to work, significantly outperforming the national average of 65% for other companies in the country.
The organization first achieved the Great Place To Work® certification in 2018. This year marks a milestone for Teleperformance as the first and longest GPTW®-certified company in the Philippines.
Lola Amour goes to TP
As part of Magnificent 7, TP’s celebration of its 7th GPTW recertification, employees were treated to an exciting event featuring a live performance by the renowned Filipino rock band, Lola Amour.
Lola Amour performs to a crowd of 1,500 at the Magnificent 7 celebration in Teleperformance Ayala last September.
With the back-to-back celebration of TP in September and October, the band energized the Teleperformance Ayala and Teleperformance Clark crowd with their hit singles, “Pwede Ba,” “Fallen,” and “Raining in Manila.” Sixty lucky employees were also selected for an exclusive meet-and-greet and photo opportunity with Lola Amour.
Lola Amour jams with the Teleperformance employees for their hour-long set at the Magnificent 7 celebration in TP Clark.
In addition to Lola Amour’s performance, TP employees took center stage at the Magnificent 7 celebrations. At TP Ayala, TP’s very own dance crew energized the crowd, while solo acts Aimengard Akira Nacor and Mc James Serdan captivated the audience with their renditions of OPM hit songs.
The TP Ayala Dance Crew captivated the audience with their high-powered performance.
The TP Clark Dance Crew delivered a special performance at the Magnificent 7 celebration last October.
The excitement continued in Pampanga with the TP Clark Dance Crew, followed by impressive performances from TP Trainer Ronaliza Garcia, and Quality Coach Sittie Raifa Pangadapun. An acoustic medley was also prepared by Operations Manager Danielle Miko Del Mundo and TP Clark Site Director Justine Kenneth Abellera.
TP’s employee-focused programs
As Teleperformance Philippines continues to grow, it remains dedicated to fostering a supportive work environment for all its employees. Through TP Pride and TP Women’s programs, the organization launched several employee-focused initiatives. One of which include an all-year round Virtual Kwentuhan sessions focused on gender equality and empowerment in the workplace.
Roy Roger Castro Jr., from Program Employee Engagement, highlighted the impact of leadership at TP: “We feel welcomed, and our emotions are validated. When we give feedback, they really listen. I see this firsthand, and whenever our customer experts have concerns, leadership is there to hear them out.”
Doubling down to its commitment to diversity, equity, and inclusion (DE&I), TP’s Project Echo program also provided valuable hands-on experience to the students of the De La Salle-College of Saint Benilde (DLS-CSB) School of Deaf Education and Applied Studies.
Levi Bautista, a Quality Specialist, also expressed his appreciation for the company’s focus on employee development through continuous learning. He shared, “One of the things I love about TP is the wide range of upskilling courses they offer. There are plenty of programs I can take, usually around communication, people management, and coaching. They even offer online training, which makes it really convenient.”
Beyond the GPTW certification, Teleperformance Philippines has received several accolades in 2024. The company was recently honored by the Philippine Business Coalition for Women Empowerment (PBCWE) for its successful completion of the Gender Equality Assessment, Results, and Strategies (GEARS) tool. Teleperformance also participated in ASEAN-wide gender equality case studies and was recognized for its outstanding contributions to DE&I.
“This recognition from Great Place to Work® is truly a proud moment for us. Teleperformance Philippines’ continued success reflects the highest standards of workplace inclusion that we uphold. Our commitment is to be constantly working each year to build on our employee’s experiences and continue to create a workplace that everyone is proud of” said Chief People Officer Jeffrey Johnson.
For more information on Teleperformance Philippines initiatives through the Citizen of the World, please visit https://www.teleperformance.com/en-us/insights/teleperformance-philippines-commitment-to-inclusion.
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ABOUT TELEPERFORMANCE GROUP
Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2023, Teleperformance reported consolidated revenue of €8,345 million (US$9 billion) and net profit of €602 million.
Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.
For more information: www.teleperformance.com
ABOUT TELEPERFORMANCE PHILIPPINES
Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 60,000 people in the country and operates 45,000 workstations in 27 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Clark, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City.
In 2018, Teleperformance in the Philippines was certified Great Place to Work® and became the first organization to receive the recognition. It also holds the distinction of being the largest employer and the first Business Process Outsourcing (BPO) company in the country to receive certification consistently up to the present from the Great Place to Work® institute.
The organization has garnered recognition from various entities, including the Philippines Best Workplaces™, Philippine Economic Zone Authority (PEZA), Public Relations Society of the Philippines, International Association of Business Communicators, the National Economic Development Authority (NEDA), SGS, and International Organization for Standardization.
Teleperformance remains dedicated to delivering the best employment experience for Filipinos, supporting the nation’s IT-BPM sector, and engaging in meaningful socio-civic initiatives to positively impact the Philippine community through the Citizen of the World (COTW) Foundation, the company’s official corporate social responsibility arm.
For further information about Teleperformance in the Philippines, visit teleperformance.ph
