Converge Bolsters BPO Industry Resilience with Subsea Cable Investments

ELEVATING THE GOLD STANDARD IN IT-BPM. Converge Global Business convenes industry titans at the award-winning Elevating Connections event to reinforce the IT-BPM sector’s global competitiveness through robust digital infrastructure. Pictured (L-R) are: Converge Global Business AVP and Head of Segment Marketing Allan Catli; SVP and Head of Sales and Marketing Grace Jarin-Castillo; Teleperformance VP IT Philippines Jaime Garcia; Pilipinas Teleserve Inc. Head of Business Development & Administrative Support Mickey Ocampo; CCAP President and MicroSourcing and Beepo CEO Haidee Enriquez; Converge Global Business AVP and Sector Head for NCR 1 Ley Edades; IBPAP President Jack Madrid; and Converge Global Business VP & Head of Marketing Lery Briones.

Taguig City, Philippines — (May 11, 2026) — Converge ICT Solutions Inc. (PSE: CNVRG) is ramping up its support for the Philippine business process outsourcing (BPO) sector, citing world-class digital infrastructure as the primary catalyst for the industry’s continued global leadership.

Converge Global Business, the company’s corporate and large enterprise unit, recently hosted the Elevating Connections forum at its BGC headquarters. The event convened top industry leaders to address the escalating technological demands of the IT-BPM sector, with discussions focused on how strategic partnerships and robust connectivity are essential to sustaining the Philippines’ economic momentum.

Jack Madrid, President and CEO of the IT and Business Process Association of the Philippines (IBPAP), underscored the sector’s role as a fundamental pillar of the national economy.

“As we shift to higher-value services and embrace a more digitally-driven global landscape, our continued growth depends on world-class digital infrastructure,” Madrid said. “Strategic partnerships with leading technology providers ensure we maintain global competitiveness and continue to elevate Filipino talent on the world stage.”

The forum highlighted the shift in operational requirements for modern BPOs, which now face increased demands for secure data management, AI integration, and the support of permanent hybrid workforces. Industry leaders noted that any interruption in connectivity directly impacts revenue and international client trust, making network redundancy a top priority for telecom procurement.

In response to these needs, Converge reaffirmed its commitment to a robust infrastructure expansion initiative. Grace Jarin-Castillo, Senior Vice President for Sales & Marketing at Converge Global Business, stated that the company is continuously investing in both local and international assets to ensure scalability and redundancy for its stakeholders.

“We recognize that seamless connectivity is the lifeblood of global operations,” Jarin-Castillo noted. “We are committed to delivering the robust, diverse, and scalable solutions necessary for this dynamic sector to support its customers, both locally and abroad.”

Central to this commitment is Converge’s investment in massive subsea cable systems. As a consortium owner of the 5,000-kilometer SEA-H2X Cable System, Converge provides direct links to major Asian markets. Furthermore, its partnership in the 20,000-kilometer Bifrost Cable System will enable secure, high-capacity connectivity from Southeast Asia to North America.

With a fiber network now spanning over 896,000 kilometers, Converge Global Business remains positioned to support the large-scale requirements of the country’s leading BPOs, ensuring the Philippines remains the destination of choice for global outsourcing.

Ready to future-proof your BPO operations? Contact Converge Global Business for tailored, enterprise-grade connectivity solutions or visit www.convergeict.com/enterprise 

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ABOUT CONVERGE GLOBAL BUSINESS GROUP

Converge Global Business is the international & enterprise business unit of Converge Information and Communications Technology Solutions, Inc. (PSE: CNVRG). Converge is the fastest-growing broadband service and technology provider in the Philippines. It is the first to operate an end-to-end pure fiber internet network in the country, delivering simple, fast, and reliable connectivity to Filipinos across all major islands. In addition to connectivity services, Converge offers integrated data center, enterprise and network solutions.

With more than 896,000 kilometers of fiber optic assets nationwide, Converge operates one of the most extensive fiber networks in the Philippines. Strengthening its global reach, Converge is a key partner in international subsea cable systems such as the Bifrost and SEA-H2X, enhancing transpacific and intra-Asia connectivity. These strategic investments fortify the Philippines’ position as a digital hub, providing businesses and consumers with faster, more resilient, and low-latency connections to the world.

Through its world-class infrastructure, Converge delivers amazingdigital experiences for residential, enterprise, and wholesale customers.

For more information, visit www.convergeict.com