Foundever® advances leadership and AI conversations with CXAP at the Contact Islands 2026
Date:
June 9, 2026
Shane Baetz shares insights on leadership development and AI-enabled workforce transformation
Cebu City, Philippines – May 28, 2026 – Foundever®, the next-generation service leader reinventing customer experience (CX), strengthened its commitment to industry collaboration and innovation through its participation in the CXAP Contact Islands 2026, held from May 26 to 28, 2026 at Shangri-La Mactan, Cebu.
As a long-standing partner of the Contact Center Association of the Philippines (CXAP), Foundever continues to support initiatives that advance the local CX industry, foster leadership excellence, and prepare organizations for the future of work. This shared commitment to transforming customer experience and workforce development was reflected in the participation of Shane Baetz, Global Head of Operations Learning at Foundever, in both the conference’s leadership development and thought leadership programs.
Shane joined the LIT (Lead, Inspire, Transform) program, CXAP’s flagship learning and development initiative that brought together more than 200 team leaders and managers from across the industry. He also participated in the conference panel discussion, “Plugged In, Powered Up: The New Blueprint for Tech-Powered, Human-Centered Manpower,” where industry leaders explored how artificial intelligence is reshaping the employee experience and the future of workforce development.
“Developing future-ready leaders requires a balance of human connection, coaching excellence and technological innovation,” said Shane Baetz. “Through both leadership development and AI-enabled learning solutions, we are helping employees build the skills, confidence and adaptability needed to succeed in a rapidly evolving workplace.”
During the sessions, Shane Baetz shared insights on how organizations can develop future-ready leaders by combining human-centered leadership with technology-enabled learning. He discussed generational awareness and coaching strategies that help leaders better understand, engage and develop diverse teams, while also highlighting how Foundever leverages AI to enhance learning and development through simulations, content creation, analytics and leadership development programs.
Across both discussions, Shane emphasized the importance of balancing human connection with technological innovation to strengthen leadership effectiveness, foster meaningful workplace relationships and create more engaging and impactful employee experiences.
Through its continued partnership with CXAP and participation in industry events such as Contact Islands 2026, Foundever remains committed to helping shape the future of customer experience by developing talent, driving innovation and contributing to conversations that move the industry forward.
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About Foundever®
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Discover more at foundever.com and connect with us on LinkedIn, Facebook, YouTube and Instagram.
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