IntouchCX Expands Philippine Operations with GH Tower Campus

Expansion marks the company’s 10th anniversary in the Philippines and is expected to create nearly 4,000 new jobs by Q1 2027.

SAN JUAN CITY, Philippines, July 3, 2026 — IntouchCX, a global leader in customer experience (CX) management, AI services, trust and safety, and back office operations, today announced the opening of its newest operational campus at the GH Tower in Greenhills, San Juan City, strengthening its presence in the Philippines as it celebrates 10 years of operations in the country.

The 5-floor campus provides capacity for approximately 2,500 seats and supports IntouchCX’s continued growth in the Philippines., The expansion is expected to create nearly 4,000 new jobs in phases through the first quarter of 2027, with hiring across customer experience, digital operations, trust and safety, AI services, technology and corporate support functions.

The investment reflects IntouchCX’s continued confidence in the Philippines as one of the world’s leading destinations for customer experience, business process services, and AI-enabled operations. Over the past decade, the company has steadily expanded its local footprint while supporting global brands through technology-enabled customer experience solutions.

“The opening of our GH Tower campus is deeply personal,” said Ken Layug, Executive Vice President, Operations & Campus (Philippines & Malaysia). “As we celebrate a decade of excellence in the Philippines, our greatest pride remains our people. We built this campus with our employees at the center, creating a vibrant hub where they can not only do their best work but also find real community, mentorship, and opportunities to grow. It is a statement of our belief in the talent and potential of the Philippines. We aren’t just opening a building; we are opening doors to thousands of new careers and continuing to build a workplace where everyone has the power to reach their full potential. Moreover, we are deepening our commitment to our partners, our people, and the community that has supported our success.”

Since launching operations in the Philippines in 2016, IntouchCX has grown into a strategic delivery market, supporting clients across industries through digital customer experience management, trust and safety, back-office processing, and AI-powered solutions. The opening of the GH Tower campus marks the company’s latest investment to strengthen its long-term presence in the country.

“Our growth in the Philippines has always been driven by the strength, dedication, and expertise of our people,” added Layug. “This new campus positions us for the future while reinforcing our commitment to our employees, our clients, and the communities where we operate.”

IntouchCX continues to recruit across a range of customer experience, operations, AI, technology, trust and safety, and corporate roles to support its ongoing expansion. Professionals interested in career opportunities can learn more and apply at https://www.intouchcx.com/careers/.

About IntouchCX

IntouchCX is a global leader in digital customer experience management, back office processing, trust and safety, and AI services. Founded in Canada, IntouchCX operates in 12 countries and 25 campuses. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more, visit intouchcx.com.

Media Contact:

Cecile May Venancio
Vice President, Campus Operations and Communications
IntouchCX
cecilemay.venancio@intouchcx.com