Teleperformance in the Philippines gathers leaders in High Tech, High Touch Leadership Summit 2019

Manila, Philippines, August 23, 2019 – Teleperformance, the global leader in outsourced omnichannel customer experience management, strengthened its drive towards sustaining market leadership position in the IT-BPM industry through a three-day leadership summit at the Taal Vista Hotel, Tagaytay City on August 2 to 4.

Over 150 leaders from Teleperformance’s 21 business sites across Luzon, Visayas and Mindanao attended the HighTech, HighTouch Philippine Leadership Summit 2019 whose theme was in line with Teleperformance Group’s Founder, Chairman and CEO Daniel Julien’s vision of enabling dynamic interactions between humans and digital technology and creating memorable customer experiences.

The event was a key pillar in the company’s continuous leadership training program that demonstrates its commitment to invest in people and maintaining a growth mindset in all levels of the organization.

The summit was formally opened by Teleperformance Philippines Chief Operating Officer Mike Lytle with his purpose-driven message for every leader: “This summit is about how we become better. The only competition is ourselves. We must continue leveling-up. Nobody will push us harder than ourselves. This means new ways to grow, new opportunities to be better. We come to work with purpose. We come to work to make things better for people.”

Another highlight of the event was the keynote message by Teleperformance English World Chief Executive Officer Brian Johnson who congratulated Teleperformance Philippines for its phenomenal growth and excellence in exceeding client expectations as proven by various recognitions from clients and industry observers.

He also extended Daniel Julien’s praise for the Philippine team who noted that the “management team is professional, fired up, and has widely integrated Technology, Analytics and Process Consulting and digital transformation optimization.”

The event was made even more productive through featured resources speakers who shared different perspectives and trends in the industry: UP professor and data analytics advocate Eugene Rex Jalao, Neuro-Linguistic Programming practitioner Carelle Mangaliag, former Department of Budget Undersecretary and now National Technology Officer of Microsoft Richard Bon Moya, brand architect and reputation strategist Amor Maclang, book author Raymond Domingo, and Great Place to Work CEO for Greater China Jose Carlos Bezanilla.

Aside from the plenary sessions, Teleperformance senior leaders facilitated the breakout discussions on Artificial Intelligence, Genuine Relationships; Digital technologies that Elevate the Human Experience; Leading Champions of Change; Branding the Culture: Why Culture is the Brand; and High Trust for All.

The three-day summit ended on a high note with the Pinnacle Awards given to distinguished leaders who demonstrated excellence in client satisfaction, people management, corporate social responsibility, and commitment to corporate values.

At the end, Mike Lytle articulated his personal commitment to his team, which reflects the company’s commitment to its clients: “My commitment is to lead this team with passion through this time of tremendous change and to remain open and flexible to different ways of getting things done.”

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.

The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2018, Teleperformance reported consolidated revenue of €4,441 million (US$5,256 million, based on €1 = $1.18).

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 44,000 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).

In 2018 and 2019, Teleperformance Philippines was certified as a Great Place to Work® and is the first organization in the country to receive this certification from the Great Place to Work® Institute. This year, Teleperformance celebrates its 23nd year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, please visit the Teleperformance website at teleperformance.ph.

TELEPERFORMANCE Media Contacts:

Mark Pfeiffer
mpfeiffer@teleperformance.com
+1 801 2575811

Jeffrey Johnson
Jeffrey.Johnson@teleperformance.com
+63 917 8843787

Marilyn Romero-Ventenilla
Marilyn.Ventenilla@teleperformance.com
+63 917 8117557