Curiosity and learning agility key in the age of disruption, says Teleperformance

Teleperformance Philippines junior leadership team at the Team Leader and GenNext Summit

Manila, Philippines – Teleperformance Philippines leaders recently shared their expertise on talent and leadership development in the Contact Center Association of the Philippines’ (CCAP) the GenNext Leadership Forum and Team Leader Summit held in Taguig and in Cebu.

In the conference’s Manila leg, Teleperformance Philippines’ Director for Learning and Development Olive Ybañez joined a panel of industry professionals to discuss how professionals can transition to leadership roles. Meanwhile, in the Cebu leg, Vice President for Operations Toni Tompar shared insights on the topic “Leadership in the Age of Disruption.”

Curiosity, according to Ybañez, plays an important role in an employee’s leadership journey. “Being able to say ‘There’s something that I might not know, and I need to find the people who can help me’ plays a vital role in how much growth and development a person can accomplish when they take on a leadership role.”

A leader with a healthy dose of curiosity for the world would also have a healthy attitude towards change, says Ybañez. To be an agile learner, one must always be curious enough to learn new things to update their skills and knowledge in order keep up with the changes in the industry. “You will see in your organization that the people who shine are those who learn fast and often times those who learn before they need to use it,” she said.

With the speed of changes that the global industry undergoes, Ybañez also emphasized the importance of learning agility. “Change is always happening, even more so now. That is why learning agility has never been more important. Clients have their own way of doing things and may be using new technology. Learning agility will keep you on top of all these changes,” says Ybañez.

Meanwhile, Toni Tompar noted that the new digital economy marks an exciting time for leaders as it brings about a need for re-tooling and the creation of new careers. In the advent of technological advancements such as artificial intelligence, machine learning, and robotic process automation, leaders with boldness of vision will aim to disrupt themselves and not wait for change to force their hands before they make their move.

As the global leader in outsourced omnichannel customer experience management, Teleperformance in the Philippines is committed towards making sure their employees are equipped with the right skills and attitude to face changes in this disruptive era. Their Learning and Development department allows Teleperformance to guide their employees in finding the path best suited to them and give them proper training and resources to develop their skills.

Teleperformance Philippines has an online learning platform, Life@TP, which is accessible to all its employees and offers a range of training modules for various roles and levels. The Learning and Development team also runs the Leadership Development Center and a Succession Planning Program that features a continuous Learning Leaders Program.

To learn more about Teleperformance Philippines and their various programs, you may visit their website at www.teleperformance.ph/en-us or their Facebook page at /teleperformance.philippines.

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.

The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2018, Teleperformance reported consolidated revenue of €4,441 million (US$5,256 million, based on €1 = $1.18).

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 47,000 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).

In 2018 and 2019, Teleperformance Philippines was certified as a Great Place to Work® and is the first organization in the country to receive this certification from the Great Place to Work® Institute. This year, Teleperformance celebrates its 23nd year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, please visit the Teleperformance website at teleperformance.ph.

TELEPERFORMANCE Media Contacts:

Mark Pfeiffer
mpfeiffer@teleperformance.com
+1 801 2575811

Jeffrey Johnson
Jeffrey.Johnson@teleperformance.com
+63 917 8843787

Marilyn Romero-Ventenilla
Marilyn.Ventenilla@teleperformance.com
+63 917 8117557