Harish heads the Customer Experience solution strategy for SEA at Qualtrics. He is a Marketing & CX leader with a pan-Asian experience, having lived and worked in India, Hong Kong, Indonesia and Singapore. He joined Qualtrics from Prudential Singapore, where he was the Head of CX & Segments – leading the customer experience, segments and the UX/UI teams. He was an integral part of the digital and CX transformation at Prudential Singapore. Prior to heading the CX team, he led Marketing for Prudential Singapore. Harish has produced several award-winning campaigns across the SEA region. Harish has worked on the agency side as well, having started his career in brand consulting. Having been a practitioner himself, Harish consults our clients on experience management and how organizations can get the maximum value out of their CX programs.