Teleperformance holds HIV advocacy exchange with Papua New Guinea delegation

Over the years, Teleperformance has successfully provided free and confidential testing to over a thousand employees across 23 sites throughout the country.

QUEZON CITY, Philippines — Teleperformance (TP), a recipient of the Philippines Best Workplaces™ award, held a learning exchange with Papua New Guinea’s Key Population Advocacy Consortium (KPAC) and other organizations under its umbrella, on June 24 at the Teleperformance Vertis North Site.

In partnership with the Department of Health (DOH), through the Project Red Ribbon Care Management Foundation, the company had a dialogue with KPAC regarding the latter’s implementation of community-led services for HIV-affected individuals in Papua New Guinea. Teleperformance also shared the organizational-wide effort to establish a program that destigmatizes safe sex and promotes HIV screening and awareness among employees.

Teleperformance in the Philippines was also recognized and given the Gold Anvil Award by the Public Relations Society of the Philippines for its advocacy program, entitled, “HIV Awareness Program: Building a Circle of Advocates”  In 2020.

“Proudly, we are the first organization in the Philippines to have the most comprehensive HIV program in the workplace; and this was made possible through a very important partnership with Project Red Ribbon that taught us everything we know now, and we had embedded in our system,” said Organizational Development Manager and TP Pride PH Board Member Hector Miranda.

“We did more than the [required HIV policy by the government]. Apart from having the policy available, we had to produce — together with Project Red Ribbon — the eLearning course that was made available some time in [2017]. In 2016, there was testing already happening, and that is [not usually done by an organization],” he added.

In 2015, Teleperformance reinforced an HIV policy within the workplace. This was succeeded by a readily available HIV testing in different TP sites across the country in the following year. The comprehensive program also brought in HIV advocates by 2018.

Currently, at least a thousand TP employees have already availed the free and confidential testing in their respective sites. Condoms and lubricants are also made available on the 23 sites of Teleperformance.

In the discussion, KPAC and its affiliated organizations also revealed the scope of their HIV awareness initiatives, which encompassed marginalized sectors, such as sex workers. The consortium commended Teleperformance for negotiating the health and wellness topic to the stakeholders of the company. They also challenged TP to further their connection with different sectors in need of HIV awareness and screening.

To learn more about Teleperformance Philippines, visit their website at www.teleperformance.com.

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.

Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 61,000 people in the country and operates over 40,000 workstations in 24 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City. 

Teleperformance Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.

From 2012 to 2022, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

In 2021, Teleperformance Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. In 2022 and 2023, the company was also awarded as one of the Philippines Best Workplaces™. This 2023, Teleperformance celebrates its 27th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the Philippine community.

For further information, visit the Teleperformance website at teleperformance.ph

TELEPERFORMANCE Media Contacts:

Mark Pfeiffer
Mark.Pfeiffer@teleperformance.com

Jeffrey Johnson
Jeffrey.Johnson@teleperformance.com

COMCO SOUTHEAST ASIA Media Contacts:

Pinky Tuason
pinky.tuason@comcosea.com

Joyce Yu
joyce.yu@comcosea.com

Ferdinand Bondoy
ferdinand.bondoy@comcosea.com