Teleperformance joins PBDN’s third annual conference on Disability Inclusion

‘At Teleperformance in the Philippines, we ensure that Filipino Sign Language (FSL) interpreters are available at all our events. We encourage our leaders and employees nationwide to take formal FSL lessons,’ said Aileen Sibal, TP HR associate, Diversity, Equity and Inclusion team member and leader of TP’s deaf community.

​Pasay City, Metro Manila, July 2024 – Teleperformance in the Philippines is proud to be one of the sponsors of  the Philippine Business and Disability Network’s (PBDN) third annual conference on Disability Inclusion in the Workplace which was held at the SMX Convention Center at the Mall of Asia Complex in Pasay this July. 

Themed “Working Beyond Barriers: When Social Good Meets Business Sense,” the conference brought together policymakers, advocates, and leaders from various organizations in the country to discuss and promote disability inclusion in the workplace. In her presentation, Aileen Sibal, a Deaf employee and a member of TP’s Diversity, Equity, and Inclusion team, shared insights on Teleperformance’s journey toward a more diverse and inclusive workplace in the Philippines.

HR Diversity and Inclusion member, Aileen Sibal, at the PBDN 3rd annual conference on Disability Inclusion in the Workplace. 

“At Teleperformance in the Philippines, we ensure that Filipino Sign Language (FSL) interpreters are available at all our events. We encourage our leaders and employees nationwide to take formal FSL lessons,” she shared. “As of today, I am proud that I was able to teach basic sign language and Filipino Deaf culture awareness to about 120-line managers and agents at TP. This is a program that I personally lead, and our Deaf Employee Resource Groups (ERGs) are supporting.”

TP officially joined the Philippine Business and Disability Network in September 2020. In a move to further support disability inclusion, Teleperformance in the Philippines pledged to support the implementation of an annual disability sensitivity training for all its employees.

The organization also formalized a partnership with the De La Salle-College of Saint Benilde (DLS-CSB) School of Deaf Education and Applied Studies (SDEAS) to train Deaf interns under TP Philippines’ Creative Services team. The organization and the De La Salle-College of Saint Benilde (DLS-CSB) School of Deaf Education and Applied Studies (SDEAS) have also signed a Memorandum of Agreement (MOA) to enhance workplace diversity and inclusion. 

The agreement ensures that both parties will provide workplace orientation and training for SDEAS students and alumni to prepare them for potential employment at Teleperformance Philippines. The MOA also outlines plans for joint training sessions, research projects, on-the-job training for students, alumni internships, and other collaborative academic activities that benefit both institutions. 

Furthermore, Teleperformance will act as a Host Training Establishment for the DLS-CSB Student Internship Program, giving Bachelor in Applied Deaf Studies students practical experience in visual media arts, entrepreneurship, and business outsourcing and services management at its business centers.

Robie Ner Monasillo, a Deaf intern from DLSU-CSB’s School of Deaf Education and Applied Studies (SDEAS), at their team’s onboarding at TP Ayala in June

Robie Ner Monasillo, one of the Deaf interns, expressed her motivation for joining Teleperformance, saying, “I think I can learn a lot here and gain valuable experience for my future. I hope to improve my graphic skills for professional development and contribute to the company.” 

Archie Drilon, a Deaf intern from DLSU-CSB’s School of Deaf Education and Applied Studies (SDEAS), at their team’s onboarding at TP Ayala in June

Vee Jahnsen Agatep, another intern, highlighted the importance of the training for improving his design skills and securing future employment, adding, “I hope I can contribute to the company and apply for a permanent role here in the future.” Archie Drilon also shared their eagerness to learn video editing and graphic design, stating, “I want to use these skills for marketing, advocacy, and to help the community.”

Vee Jahnsen Agatep, a Deaf intern from DLSU-CSB’s School of Deaf Education and Applied Studies (SDEAS), at their team’s onboarding at TP Ayala in June

As part of the organization’s Citizen of the World’s (COTW) initiatives, Teleperformance in the Philippines will be launching its 2nd run of Project Echo this July. The program aims to train and hire Deaf and hard-of-hearing individuals in select TP sites nationwide. 

For more information on Teleperformance’s DE&I initiatives in the Philippines, please visit https://www.teleperformance.com/en-us/insights/teleperformance-philippines-commitment-to-inclusion.

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ABOUT TELEPERFORMANCE GROUP

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), is a global leader in digital business services which consistently seeks to blend the best of advanced technology with human empathy to deliver enhanced customer care that is simpler, faster, and safer for the world’s biggest brands and their customers. The Group’s comprehensive, AI-powered service portfolio ranges from front office customer care to back-office functions, including operations consulting and high-value digital transformation services. It also offers a range of specialized services such as collections, interpreting and localization, visa and consular services, and recruitment process outsourcing services. The teams of multilingual, inspired, and passionate experts and advisors, spread in close to 100 countries, as well as the Group’s local presence allows it to be a force of good in supporting communities, clients, and the environment. In 2023, Teleperformance reported consolidated revenue of €8,345 million (US$9 billion) and net profit of €602 million.

Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: CAC 40, STOXX 600, S&P Europe 350, MSCI Global Standard and Euronext Tech Leaders. In the area of corporate social responsibility, Teleperformance shares are included in the CAC 40 ESG since September 2022, the Euronext Vigeo Euro 120 index since 2015, the MSCI Europe ESG Leaders index since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.

For more information: www.teleperformance.com

ABOUT TELEPERFORMANCE PHILIPPINES 

Teleperformance in the Philippines is part of the Teleperformance Group, Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 60,000 people in the country and operates 45,000 workstations in 27 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Clark, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City. 

In 2018, Teleperformance in the Philippines was certified Great Place to Work® and became the first organization to receive the recognition. It also holds the distinction of being the largest employer and the first Business Process Outsourcing (BPO) company in the country to receive certification consistently up to the present from the Great Place to Work® institute.  

The organization has garnered recognition from various entities, including the Philippines Best Workplaces™, Philippine Economic Zone Authority (PEZA), Public Relations Society of the Philippines, International Association of Business Communicators, the National Economic Development Authority (NEDA), SGS, and International Organization for Standardization. 

 Teleperformance remains dedicated to delivering the best employment experience for Filipinos, supporting the nation’s IT-BPM sector, and engaging in meaningful socio-civic initiatives to positively impact the Philippine community through the Citizen of the World (COTW) Foundation, the company’s official corporate social responsibility arm. 

For further information about Teleperformance in the Philippines, visit teleperformance.ph