TP is Best Company to Work For, Tops Davao IT-BPM Awards 2024

Teleperformance receives the Madayaw Award – Best Company to Work For for the second consecutive year at the Davao City IT-BPM Awards. In photo (from left), TP Marketing Officers Ambia Guiomala, Michelle Ombrero, ICT Davao President Eric Xavier Manalastas, DICT Undersecretary for Information and Communications Technology Industry Development Jocelle Batapa Sigue, TP Davao Site Director Michael Angelo Isleta, Davao Chamber President Belle Torres, Davao Councilor Bons Militar, TP Head for VisMin Marketing Levi Trio, and HR Asst. Manager Russel Vonn Alpeche.

Teleperformance (TP), global leader in business services, has been recognized once again as a key partner in driving Davao’s economic growth, receiving the highest recognitions at the recent 2nd Davao City – IT-BPM Industry Awards. 

For the second consecutive year, TP was awarded The Madayaw Award – Best Company to Work For, the highest award given in the Enterprise Category, and The Barani Award for companies who excelled in developing local talents to meet the needs of the industry in Davao City.

As a top-mover of IT-BPM expansion and sustainable growth in the countryside, TP’s long-standing partnership with Davao City spans over a decade through the establishment of its first Mindanao site in 2013. The TP Davao site at the SM City Davao Annex provides job opportunities to local Davaoeños uplifting the economy and livelihood of the regional community.

“We are grateful to our home city of Davao for recognizing TP’s contributions and enabling us to provide more opportunities to our fellow Davaoeños,” said Site Director Michael Angelo Isleta.

Aside from the Davao Region, TP Davao boasts a workforce hailing from other provinces in Mindanao and even from neighboring Visayas. Several thousand-strong Customer Experts power TP Davao’s operations, enabled by TP’s globally awarded Cloud Campus solution to deliver simpler, faster, safer, and more meaningful experiences to people and their favorite brands, anytime, anywhere.

In addition to being recognized as Best Company to Work For, TP was also conferred The Barani Award – Best in Hybrid Work Implementation through its multi-awarded and globally acclaimed Cloud Campus solution. 

With the banner “Work Where You Live, Live Where You Love”, TP Cloud Campus was developed in 2019 and became critically instrumental at the height of the global pandemic as TP’s customer experts were also at the frontline of providing essential services, connecting people with businesses, governments, and communities.  

As TP’s premier hybrid work solution, TP Cloud Campus is equipped with AI-enhanced productivity tools and integrated with engagement and well-being programs that ensure Work At Home (WAH) employees thrive and succeed.

“Our deployment of Cloud Campus in TP Davao enabled us to provide the necessary tools for our workforce and enabled us to achieve significant revenue growth despite the global economic uncertainty. This perfectly encapsulates our growth framework of employing high-tech, high-touch services to deliver faster, safer, better customer experiences,” Isleta added.

Today, TP continues to leverage its arsenal of high-tech, high-touch, and high-standard solutions in the Philippines, providing tailored opportunities and services for people and client-partners, all the while ensuring sustainability across value chains.

###

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), the global leader in outsourced customer and citizen experience management and advanced related services, serves as a strategic partner to the world’s largest companies in many industries. It offers a One Office support services model including end-to-end digital solutions, which guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high touch, high tech approach.

Nearly 420,000 employees, based in 88 countries, support billions of connections every year in over 265 languages and around 170 markets, in a shared commitment to excellence as part of the “Simpler, Faster, Safer” process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry’s highest security and quality standards, based on Corporate Social Responsibility excellence. In 2021, Teleperformance reported consolidated revenue of €7,115 million (US$8.4 billion, based on €1 = $1.18) and net profit of €557 million.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 61,000 people in the country and operates over 40,000 workstations in 24 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Metro Laoag, Bacolod, Cebu, Cagayan de Oro, Davao, and General Santos City. 

Teleperformance in the Philippines offers offshore solutions and serves the North American, Australia, Asia and European markets, as well as the Domestic market, managing all aspects of the customer relations cycle for brands aiming to deliver excellent customer experiences.

In 2018, Teleperformance in the Philippines was certified as a Great Place to Work® and became the first organization, the largest employer, and the first BPO company in the country to receive this certification from the Great Place to Work® Institute up to the present year.

From 2012 to 2022, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

In 2021, Teleperformance in the Philippines received its fifth certification as a Great Place to Work® and is the only organization in the country to be certified by the Great Place to Work® Institute for five years in a row. In 2022 and 2023, the company was also awarded as one of the Philippines Best Workplaces™. This 2023, Teleperformance celebrates its 27th year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the Philippine community.

For further information, visit the Teleperformance website at teleperformance.ph

TELEPERFORMANCE Media Contacts:

Mark Pfeiffer
Mark.Pfeiffer@teleperformance.com

Jeffrey Johnson
Jeffrey.Johnson@teleperformance.com

COMCO SOUTHEAST ASIA Media Contacts:

Ronette Tibay
ronette.tibay@comcosea.com

Vince Maverick Rodriguez
vince.rodriguez@comcosea.com

Joyce Yu
joyce.yu@comcosea.com

Ferdinand Bondoy
ferdinand.bondoy@comcosea.com