Filipinos to Accept up to 6,000 Career Opportunities at Alorica in Q1 2016

As demand rises for the value of Alorica customer engagement experts,

the company plans to add more team members in the Philippines throughout the year

 

 

MANILA, PHILIPPINES – February 16, 2016 – With more than 12,000 team members in the Philippines, Alorica plans to hire an additional 6,000 customer engagement experts in the first quarter of 2016.

“More companies than ever before are choosing Alorica and our immensely talented people to take care of their customer needs — online, on the phone, on social media, you name it,” says Colleen Beers, Alorica’s Senior Vice President of Operations, responsible for the company’s operations in the Philippines.  Because of the high performance of the company’s employees in the country, Alorica considers Filipino talent a critical component to the company’s long-term growth strategy.

“Building a culture of innovation, flexibility, and opportunity, we’ve demonstrated a commitment to offer careers, not just jobs,” continued Beers.  “You see it in the tens of thousands of hours a year we invest in training our people and the result is that 96% of our engagement team managers today actually started at Alorica as engagement specialists.”

Because of this commitment to its employees, along with competitive salaries and outstanding benefits, Alorica employees are loyal.  The company’s employee turnover rate is significantly lower than the industry average, which is 49% according to the Contact Center Association of the Philippines.

 

 

Beyond the walls of their offices, Alorica leaders believe in making a difference in the communities where they live and work.  Drawing from their expertise in business strategy and planning, Alorica partners with local non-profit organizations to equip local residents with the tools, learning and resources to sharpen their skills and broaden their education.

For example, in January, the company launched the Alorica Learning Hub in Lipa City.  The hub is a 40-seat classroom wired with computers and outfitted with furniture and appliances for the students of Pinagtong-ulan National High School.  The goal is to improve student performance and give the next generation of Filipinos the necessary knowledge and skills needed in today’s technology-focused economy.

In addition, Alorica employees help each other and their local communities by donating their time and money to “Making Lives Better with Alorica,” a non-profit organization dedicated to providing assistance to Alorica employees, their families and the people, organizations and communities who support them. This organization is not a subsidiary or owned by Alorica Inc.  For more information, please visit:  www.livesbetter.org/who-we-are

 

 

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About Alorica

At Alorica, we only do one thing – we make lives better. How? By creating insanely great experiences for customers — online, on the phone and through social media.  From acquisition and sales to customer care and support, Alorica provides a host of world class services, including customer relationship management and back office support. We’re proud to passionately serve clients as diverse as we are — including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. We call the OC home, headquartered in Irvine, CA, with more than 50,000 employees in 73 locations across the globe. Intrigued? Learn more at www.alorica.com.