Teleperformance celebrates the power of women
Date:
March 22, 2017
L-R: Joy, Dynah, Melanie and Marina are just among the thousands of women atTeleperformance
Philippines who confidently exudes the important role of women in the workforce
Manila, Philippines—March 22, 2017 – Teleperformance, the world’s leading provider of outsourced omnichannel customer experience management services, pays tribute to its women employees in observance of the National Women’s Month this March.
Former President Corazon Aquino, the country’s first female head of state, declared March as women’s month, officially known as “Women’s Role in History Month” through Proclamation No. 227 which she signed on March 17, 1988.
Teleperformance is one of the biggest employers in the Philippines with more than 39,000 employees. About 56% of the workforce or around 21,800 employees are women. As an organization that strongly supports gender equality in the workplace, Teleperformance empowers the female workforce through equal career development opportunities and by increasing their participation in leading the company to continuous business growth.
In celebration of the important role that women play in the organization, Teleperformance shares the stories of four unique women who have shown the essence of being a woman through strength, confidence and passion for excellent service.
The Joy of Service
Being a pioneer employee of Teleperformance Philippines, Jocelyn Torres, “Joy” to friends and colleagues, attests to how the company has continuously empowered her and her female colleagues with opportunities for learning and career growth.
“There’s equal opportunity for all. Teleperformance supports and empowers its people regardless of gender, color, or educational attainment,” she shares. Joy’s 20-year tenure speaks not only of her commitment to her profession, but her loyalty to the company that never ceases to validate her contributions.
The Dynamic Dynah
Physical disabilities did not stop Customer Service Representative Dynah Yanez from realizing her potential to achieve professional success. Today she feels empowered at Teleperformance and has become an inspiration to her colleagues. “I am proof that the company acknowledges and values its employees – more so, female employees. My hard work never went unnoticed,” says Dynah.
The Cinderella Story
Starting out as a food concessionaire and security officer for the company, Subject Matter Expert Melanie Biagtan proved there is no barrier great enough for her, or any one – woman or man – to overcome. Teleperformance saw beyond her background, what others may perceive as limitations, and earnestly paved the way for Melanie’s career dreams to come true.
The Confidently Beautiful
An empowered woman pursues her passion without hesitation, just like Marina Joyce Reyes. Her merit as an agent working with Japanese clients is only equaled by her success as a ramp and image model. “It makes me happy to see that anyone can grow in this company as long as they have the skills and the right attitude to become better versions of themselves,” Marina says, knowing that Teleperformance is proud of her accomplishments, both at work and on the ramp.
Joy, Dynah, Melanie and Marina are just among the thousands of women at Teleperformance Philippines who confidently portray the important role that women play in the company.
Being an Equal Opportunity Employer, Teleperformance is committed to upholding women’s rights by implementing policies that foster growth prospects and nurturing environments for women. Such policies include providing special leave benefits for women undergoing gynecological surgery or child delivery and by providing breastfeeding facilities and lactation breaks for nursing mothers in all of its 18 business sites in the country.
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ABOUT TELEPERFORMANCE
Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2016, it reported consolidated revenue of €3.649 billion ($4.05 billion, based on €1 = $1.11).
The Teleperformance Group operates 163,000 computerized workstations, with more than 217,000 employees across 340 contact centers in 74 countries and serving more than 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.
Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs more than 39,000 people in the country and operates nearly 30,000 workstations in 18 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.
From 2012 to 2016, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance received the AON Hewitt certification as 2014 Best Employer in the Philippines.
This 2017, Teleperformance marks its 21st year of continued excellence and leadership in the Philippines. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.
For further information, please visit the Teleperformance website at www.teleperformance.ph or like the Teleperformance Facebook fan page at www.facebook.com/teleperformance.philippines
Media Contacts:
TELEPERFORMANCE:
Mark Pfeiffer
+1 801 2575811
mpfeiffer@teleperformance.com
Jeffrey Johnson
+63 917 8843787
jeffrey.johnson@teleperformance.com
Marilyn R. Ventenilla
+63 917 8117557
Marilyn.Ventenilla@teleperformance.com
