Sitel Philippines champions CCAP’s 2018 Contact Islands Conference

Sitel, one of the world’s largest customer experience management companies, throws its full support behind the 2018 conference of the Contact Center Association of the Philippines (CCAP). This year’s CCAP “Contact Islands” conference theme is “Leading with CX in the Digital World.”

“This year’s event continues with last year’s important discussions on emerging technologies, AI, and innovations,” CCAP’s President Jojo Uligan shared. “We’ll be focusing on how to apply these technologies to enhance customer experiences and their increasing impact on our industry in this digital age.”

Craig Reines, Chief Operating Officer, Sitel Asia Pacific added “We’re very excited to again sponsor CCAP’s Contact Islands. It’s a not only a perfect venue to highlight the BPO industry’s collective achievements, but also to network with peers and share best practice. This year’s event theme highlights many of the challenges and opportunities facing the industry and delegates can expect to hear how the industry is responding and preparing for future growth.”

The CCAP Contact Islands Conference will be on July 25-26 at Shangri-la Mactan’s Resort in Cebu. Photographed (L-R) AJ Maralit, Sitel General Manager- ANZ, Craig Reines, Chief Operating Officer, Sitel – APAC, Jojo Uligan, President, CCAP, and Roselle Guinares, CCAP.

 

ABOUT SITEL GROUP

Sitel, one of the largest customer experience companies in the world, is part of the Sitel Group. The group is comprised of industry-leading firms providing business process outsourcing, digital marketing, training and talent management, technology and innovation, consulting and analytics solutions.

With subsidiaries such as Sitel, TSC, Learning Tribes, Extens Consulting, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.

With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service more than 400 clients, Fortune Global 500 companies as well as local businesses, through its network of more than 150 offices in 25 countries.

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Local Media Contact:
Christine H. Matriano
Senior Director, Partner Communications
Office:  860.2040
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Email:  Christine.matriano@sitel.com