Teleperformance Reveals New Brand Identity

PARIS, September 5th 2018 – Teleperformance, the global leader in outsourced omnichannel customer experience management, today unveiled its new brand identity and logo in line with its status as a genuinely global group where innovation and technology play a central role in support of the human experience. Like a dear friend, the abbreviated reference to Teleperformance, as “TP”, will be used across the updated visual materials, including the revamped website.

The Group’s new visual identity stands for what Teleperformance is today and the transformation it has undertaken in recent years.

The logo also symbolizes the trust, loyalty and empathy extended to everyone that helps make the business successful, including employees, clients and their customers, partners and shareholders.

For over 40 years, and currently serving more than 160 markets, Teleperformance has leveraged its unrivaled knowledge and expertise to be the partner of choice for the world’s largest companies. TP is trusted to provide billions of consistently positive interactions annually through customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services that are reliable, flexible and intelligent.

While constantly adapting and innovating to deliver the best quality of service with the highest security standards in the market, Teleperformance understands, now more than ever, that the human touch is essential to creating and sustaining lasting relationships between customers and their favorite brands.

“Each interaction requires empathy and discernment. Our approach, knowledge, technology and market expertise, built through years of experience, are what allow us to successfully provide unique interactions all over the world,” said Teleperformance Chairman and Chief Executive Officer Daniel Julien. “Our new brand identity reflects our status as a resolutely modern, global and digital group. It also reflects our total commitment to the people in our teams and the people we serve, as well as the challenges emerging in the industry that we are ready and willing to tackle.”

ABOUT TELEPERFORMANCE

Teleperformance, the worldwide leader in outsourced omnichannel customer experience management, serves companies and administrations around the world, with customer care, technical support, customer acquisition (Core Services), as well as with online interpreting solutions, visa application management services, data analysis and debt collection programs (Specialized Services). In 2017, Teleperformance reported consolidated revenue of €4,180 million (US$4,720 million, based on €1 = $1.13).

The Teleperformance Group operates 171,000 computerized workstations, with 223,000 employees across 350 contact centers in 76 countries and serving 160 markets. It manages programs in 265 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 40,000 people in the country and operates nearly 30,000 workstations in 19 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2017, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

This 2018, Teleperformance Philippines has been certified as a Great Place to Work®, and is the first organization in the country to receive this certification from the Great Place to Work® Institute. Teleperformance also celebrates its 22nd year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For more information: www.teleperformance.ph

Media Contacts

Mark Pfeiffer
+1 801 2575811
mpfeiffer@teleperformance.com

Jeffrey Johnson
+63 917 8843787
jeffrey.johnson@teleperformance.com

Marilyn R. Ventenilla
+63 917 8117557
Marilyn.Ventenilla@teleperformance.com