Sitel Philippines expands BPO skills training program for persons with disabilities

Sitel Philippines further strengthens their commitment to corporate social responsibility through a new partnership with the Unilab Foundation, Inc. (UFI) and the Philippine Federation of the Deaf (PDFI).

“We’re very excited to broaden the scope of our skills training program,” shares Craig Reines, Chief Operating Officer, Sitel Asia Pacific. “We take education very seriously and continue to look for ways to expand our development programs and bring career opportunities to more Filipinos. Through Sitel Academy Plus we are educating and empowering marginalized sectors like PwDs by enhancing their skills and giving them a chance at a fulfilling career in the BPO industry.”

Sitel Academy Plus is an extension of the company’s highly successful skills building and recruitment program Sitel Academy. Through this new partnership with UFI and PDFI, Sitel Academy Plus will be offered to the hearing impaired and persons with mental disabilities. Program participants will be given basic contact center skills training which will empower them to seek gainful employment in the BPO industry as contact center agents, virtual assistants, software analysts, and more.

“We are driven by our mission to promote an inclusive and diverse workplace not just for Sitel, but also the BPO industry,” Craig explains. “We have made significant headway in providing jobs for PwDs and this latest partnership allows us to reach even more people and give them the opportunity to work in a diverse and inclusive professional community.”

Photographed: Jim Nemeño, Project Officer, Unilab Foundation; Robert Recana, Regional Facilities Manager – Sitel Group; Grant Javier, Program Manager, Unilab Foundation; Craig Reines, Chief Operating Officer, Sitel-APAC; Jamie Blocker, Senior Director for Leadership Development, Sitel Group; and Christine Matriano, Senior Director for Partner Communications, Sitel Group.

  

ABOUT SITEL GROUP

 Sitel Group is one of the largest customer experience management companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital customer experience, training and talent management, technology and innovation and consulting and analytics solutions.

With subsidiaries such as Sitel, TSC, Learning Tribes, Sitel Insights and Novagile, the group’s services are leveraged across geographies, verticals and all stages of the end-to-end customer journey, helping clients effectively harness the industry’s explosive digital transformation and consistently deliver outstanding customer experiences.

With over 30 years of industry-leading experience, Sitel Group’s 75,000 associates service over 400 clients – Fortune Global 500 companies as well as local businesses – through its network of more than 150 offices in 27 countries.

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