Teleperformance in the Philippines reinforces Diversity and Inclusion programs

BPO industry leader conveys support of the UN LGBTQI Standards for Business

Teleperformance Philippines’ Human Capital Resource Management Senior Vice President Jeffrey Johnson (second from right), together with Rachel Cacabelos, Vice President for Human Resources, Marilyn Romero-Ventenilla, Senior Director for Communications and Marketing, and Philip Del Rosario, Diversity and Inclusion Manager, drive the organization-wide campaign for equal opportunities for all in the workplace

Manila, Philippines – Teleperformance in the Philippines has signed the United Nations LGBTI (lesbian, gay, bisexual, transgender, and intersex) Standards for Business, conveying its firm belief in the universal principle of equality and the right to freedom of all human beings.

In its letter of support sent to the United Nations (UN) High Commissioner, the company reiterated that as signatory to the UN Global Compact since May 2012, Teleperformance firmly stands behind the Universal Declaration of Human Rights and believes that the UN Guiding Principles on Business and Human Rights applies indiscriminately to the rights of the LGBTI segment.

Teleperformance’s policies and programs are consistent and aligned with the five pillars of the standards, namely: Respect human rights, eliminate discrimination, provide support, prevent other human rights violations, and act in the private sphere.

The company provides clear guidance on these through the different policies that the company adheres to and promulgates. These include: Code of Conduct and Good Behavior, Equal Employment Opportunity Policy, Promotions and Transfer Policy, Diversity and Inclusion, Family Welfare Program Policy, Special Leave Benefit for Women Policy, and Lactation Station Policy. Teleperformance also has a global supplier code of conduct that obliges business partners to respect human rights and also support the Ten Principles of UNGC.

Teleperformance Philippines maintains an active Ethics Committee that directly addresses issues as they crop up, bolstered by these framework of policies. As an organization constantly learning and improving, it continues to strengthen its Anti-Sexual Harassment Policy, Whistle-blower Policy, HIV in the Workplace Policy, and even introduced new guidelines such as the Inclusive Restroom Access Policy and the Inclusive HMO Coverage.

What’s more, the Diversity and Inclusion committee organizes forums year-round to encourage in-depth discussions of issues that are important to the LGBTQIA+ community and creates information materials on social media promoting SOGIE awareness and explaining the adverse impact in the workplace of casual homophobia and micro-aggression.

“Diversity and inclusion are issues that are important to our company and our people. In expressing our support to the Standards, we hope to actively contribute in creating a world that is just and respectful of people with diverse sexual orientation and gender identity,” said Jeffrey Johnson, Senior Vice President of Teleperformance Philippines’ Human Capital Resource Management (HCRM) group.

ABOUT TELEPERFORMANCE GROUP

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.

The Group’s 300,000 employees, spread across nearly 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2017, Teleperformance reported consolidated revenue of €4,180 million (US$4,720 million, based on €1 = $1.13).

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 44,000 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).

In 2018, Teleperformance Philippines was certified as a Great Place to Work® — the first organization in the country to receive this certification from the Great Place to Work® Institute. This 2019, Teleperformance celebrates its 23rd year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, please visit the Teleperformance website at teleperformance.ph.

TELEPERFORMANCE Media Contacts:

Mark Pfeiffer
mpfeiffer@teleperformance.com
+1 801 2575811

Jeffrey Johnson
Jeffrey.Johnson@teleperformance.com
+63 917 8843787

Marilyn Romero-Ventenilla
Marilyn.Ventenilla@teleperformance.com
+63 917 8117557

Fleishman Hillard Media Contacts:

Stephanie Sedanto
stephanie.sedanto@fleishman.com
+63 917 5911412

Pao Goze
pao.goze@fleishman.com
+63 917 328 7138