Sitel honored with four Anvil Awards

Leading Global Customer Care Provider awarded for exceptional employee engagement and trailblazing BPO training programs for persons with disabilities

Pasig, Philippines — Sitel, the BPO subsidiary of Sitel Group, one of the world’s largest customer experience companies, was honored with four prestigious Anvil Awards (one Gold and three Silver) – for “Sitel Academy Plus: Gearing PWDs Toward Success in the BPO Workplace” and “Sitel Fit: Taking Steps to a Healthier BPO Workplace”. These accolades shine the spotlight anew on Sitel’s continued commitment to strengthen and improve BPO employee engagement through health and wellness programs and provide exceptional BPO training to a wider range of next generation customer care professionals.

A symbol of excellence in Public Relations, the Anvil Awards of the Public Relations Society of the Philippines (PRSP) are given out annually to exemplary public relations programs, tools, and practitioners for achieving the highest standards of PR practice, specifically outstanding professional insight, creativity, skill, and resourcefulness. A multi-sectoral panel of communications professionals painstakingly vets hundreds of entries to handpick award winners.

“We are deeply honored to be recognized once again by the PRSP,” stated Craig Reines, Sitel Chief Operating Officer Asia Pacific. “These prestigious awards highlight Sitel’s commitment to continuously improving our workplace for our associates by launching fun and innovative programs aimed to promote their wellbeing while investing in the growing BPO industry in the Philippines. Our award-winning Sitel Academy program provides free essential BPO skills training to aspiring applicants and students and this year we’ve taken it a step further with Sitel Academy Plus,” Reines explained. “We now offer the same skills training to Persons with Disabilities, helping them overcome work skill gaps and gain employment at Sitel.”

Sitel puts a premium on programs that put people first and provide opportunities to more Filipinos. These latest accolades underscore the company’s dedication to creating a more inclusive and diverse BPO industry and improving the lives of BPO professionals in the Philippines.

Gabi ng Pangaral. Sitel executives received the company’s four Anvil Awards at the 54th Annual Awards Night held at Marriot Hotel Manila in Pasay City. (L-R) AJ Maralit, General Manager – ANZ; Tracy Elaine Molina, Vice President-Talent Acquisition; Jamie Blocker, Senior Director-Learning and Development; Urman Singh Jolly, Workforce Management Leader.

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ABOUT SITEL GROUP

As a global customer experience (CX) management leader, Sitel Group’s 75,000 people connect some of the world’s best-known brands with their customers over 3.5 million times every day – delivering exceptional experiences across 27 counties speaking 48 languages.

By pairing innovative technologies with human touch, our people are committed to building trust and creating memorable experiences – regardless of location, channel, or time of day – through every stage of the customer journey.

Sitel Group brings more than 30 year of industry-leading experience as well as the entrepreneurial spirit of our group’s founders to our 400+ clients across verticals – from global Fortune 500 companies to local startups – through a network of 150+ offices around the globe.

For more information, visit www.sitel.com
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