MVP Rewards Acquires Non-Voice Customer Care
Date:
March 23, 2019
Ortigas, Pasig. March 20, 2019 — Most Valuable Partner (MVP) Rewards Program taps CuroTek for Social Media Customer Care.
MVP Rewards is PLDT Group’s customer rewards program that benefits PLDT Home, Smart, Talk N Text, Sun, Cignal, and Bayad Center’s subscribers to earn points as good as cash when they pay their bills using the MVP Rewards’ virtual and physical card. Each rebate will be credited to the customer’s PayMaya account which can be used to purchase online.
As their loyal members increase, CuroTek is tasked to manage concerns of the existing card holders, and the process application of the new customers via Social Media (Chat, Facebook, and Instagram). With 8-hour/daily & 7-day/weekly operation, MVP Rewards will be able to provide faster and more efficient customer care solutions.
“Understanding and responding to our customers’ feedback is critical for us to serve our members better”, Ms. Annette W. Tirol, MVP Rewards and Loyalty Solutions Inc.’s Chief Operating Officer, declares. By making MVP Rewards more accessible in Social Media, customers can now enjoy its perks and privileges.
Ms. Annette expresses her gratitude in this partnership. “We are excited to partner with CuroTek and leverage on the team’s expertise in providing our members an awesome customer experience.”
CuroTek (Curo Teknika) provides Managed IT and BPO solutions that enable Endless Possibilities to local and global customers. Known for its best practices in Omni Channel Contact Center Solutions, CuroTek delivers further growth to its partners in their Digital Journey. CuroTek is an ePLDT company.
Follow their social media accounts for more information:
FACEBOOK: @CuroTeknikaOfficial
INSTAGRAM: @curotek
TWITTER: @curoTek_Inc
WEBSITE: https://www.curoteknika.com
MVP Rewards and Loyalty Solutions Inc.’s Chief Operating Officer, Ms. Annette W. Tirol and CuroTek’s Chief Operating Officer, Mr. Jett Tinio in Contract Signing Ceremony
MVP Rewards and Loyalty Solutions Inc. Team and CuroTek Team in Contract Signing Ceremony
