Teleperformance Philippines gets certified as Great Place to Work® for the second year in a row

Teleperformance Philippines Chief Operating Officer Mike Lytle, together with the Senior Leadership Team, receives the official
Great Place to Work® certification from Jose Carlos Bezanilla, CEO of Great Place to Work® Institute of Greater China

MANILA, Philippines, March 28, 2019 – Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, announced that Teleperformance in the Philippines has once again received certification as a Great Place to Work® by the Great Place to Work® Institute.

Teleperformance Philippines is now the first company in the Philippines to achieve back-to-back certification as a Great Place to Work®.

The Great Place to Work® Institute is a global research and consulting company that provides benchmarks, standards, and executive advisory to enable organizations to create, sustain, and recognize outstanding workplace cultures. Companies are assessed and certified through surveys and focus group discussions with employees and leaders.

The certification was earned through an organization-wide survey that asked the employees for their opinions. Over 26,000 employees across Teleperformance’s existing sites in the Philippines responded and participated in a confidential online survey that rated the company in terms of culture, teamwork, growth and learning opportunities, leadership communication and support, sense of pride, work environment, among others. This comprehensive survey was independently conducted by the Great Place to Work® Institute.

This year’s results indicates that positive strides had been made in employee engagement even as the company grew its headcount and launched new business sites, which can be deduced from the survey results that showed scores going up by an average of 7 points.

“The Great Place to Work® certification is a recognition of the hard work, the quality of programs, and the consistent application of our values that was executed by the entire Philippine team,” said Mike Lytle, Chief Operating Officer of Teleperformance Philippines.

“We are deeply encouraged by this result because it shows that we are able to deliver on our promise of making each interaction matter — not just for our external customers, but for our employees as well. And this is very important to us, especially now as we prepare to further push our innovation agenda and transform our employee experience to sustain our growth momentum in the long-term,” said Lytle.

“The Trust Index survey results are the voice of our people, and it communicates that we are on the right path. It is heartening to know that we are moving forward together, so we are invigorated and energized to keep innovating and to keep strengthening our culture that is anchored on our values of Innovation, Respect, Professionalism, Integrity and Commitment,” said Jeffrey Johnson, Senior Vice President for Human Capital Resource Management.

ABOUT GREAT PLACE TO WORK®

Great Place to Work® is the global authority on high-trust, high-performance workplace cultures. Through proprietary assessment tools, advisory services, and certification programs, including Best Workplaces lists and workplace reviews, Great Place to Work® provides the benchmarks, framework, and expertise needed to create, sustain, and recognize outstanding workplace cultures. In the United States, Great Place to Work® produces the annual Fortune “100 Best Companies to Work For®” list and a series of Great Place to Work® Best Workplaces lists including lists for Millennials, Women, Diversity, Small and Medium Companies and over a half dozen different industry lists.

ABOUT TELEPERFORMANCE

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: ROCH.PA – Bloomberg: TEP FP), the global leader in outsourced omnichannel customer experience management, serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting and analytics, digital integrated business service solutions, and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible and intelligent. The company has established the highest security and quality standards in the industry and uses proprietary deep learning technology to optimize flexibility on a global scale.

The Group’s 300,000 employees, spread across 80 countries, support billions of connections annually in 265 languages and enhance the customer experience with every interaction. In 2018, Teleperformance reported consolidated revenue of €4,441 million (US$5,256 million, based on €1 = $1.18).

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs around 44,000 people in the country and operates over 30,000 workstations in 21 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2018, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded in 2017 as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority (NEDA).

In 2018 and 2019, Teleperformance Philippines was certified as a Great Place to Work® and is the first organization in the country to receive this certification from the Great Place to Work® Institute. This year, Teleperformance celebrates its 23nd year of continued excellence and leadership in the country. This milestone highlights the company’s commitment to steadily provide the best employment experience for Filipinos, proactively support the nation’s ICT-BPO sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

For further information, please visit the Teleperformance website at teleperformance.ph.

TELEPERFORMANCE Media Contacts:

Mark Pfeiffer
mpfeiffer@teleperformance.com
+1 801 2575811

Jeffrey Johnson
Jeffrey.Johnson@teleperformance.com
+63 917 8843787

Marilyn Romero-Ventenilla
Marilyn.Ventenilla@teleperformance.com
+63 917 8117557

Fleishman Hillard Media Contact:

Stephanie Sedanto
stephanie.sedanto@fleishman.com
+63 917 5911412