Sitel highlights countryside expansion and people development at Asia BMP Summit 2019

“We believe that investing in people and bringing global contact center career opportunities to the rural countryside has allowed us to develop incredible Filipino talent outside of Metro Manila,” emphasized Haidee Enriquez, Sitel GM – PH Countryside during her talk at the recently concluded Asia BMP Summit 2019. She shared the opportunities of countryside development and why it remains a key pillar in Sitel’s growth strategy. “In investing in rural expansions and developing greenfield locations we not only grow our business but we also provide more Filipinos outside of Manila with employment and learning opportunities. Through our people programs like Sitel Academy we nurture and grow rural talent creating a robust and passionate workforce,” she added.

Enriquez joined IT-BPM business leaders for the summit – aptly entitled “Baby We’re Back!” – to highlight the latest industry developments and innovations. “There was some fear a year ago as to whether the industry would continue to grow,” Richard Mills, Chief Executive Officer, Chalre Associates explained. “But we still see tremendous growth and potential, so we must continue promoting our capabilities. This summit brings experts in the field together to share growth stories, best practices, and innovations.”

“Participation in events like these is a good way to share what we are doing not just to boost the industry but to help the overall community as well,” Enriquez shared. “I believe highlighting our commitment to invest in growing our countryside locations and nurturing the communities is a good way to share insights with other summit participants and enjoin them to follow suit.”

 In photo (L-R) Richard Mills, Chief Executive Officer, Chalre Associates; Haidee Enriquez, GM – PH Countryside, Sitel; Kaye Bondoc Dela Cruz, Business Head, PLDT Enterprise

 

ABOUT SITEL GROUP

Sitel Group’s 75,000 people across the globe connect many of the world’s best-known brands with their customers – 3.5 million times every day. As a global customer experience (CX) management leader, we apply our 30+ years of industry-leading experience and the entrepreneurial spirit of our group’s founders to deliver omnichannel experiences through voice, chat, social media and more to customers of our 400+ clients across all verticals – from Fortune 500 companies to local startups.

Our group’s breadth of capabilities – powered by our ecosystem of experts including Learning Tribes, Novagile, Sitel, Sitel Insights and TSC – go beyond business process outsourcing (BPO) to support every stage of the customer journey. We are redefining the contact center and improving business results by pairing innovative solutions – such as self-care and automation – with the human touch, emotion and empathy of our people.

As a CX platform, we are powered by experts to deliver tailored CX solutions to fit our clients’ needs through our consultative, customer-centric approach adding value at every touchpoint – regardless of location, channel or time of day.

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.

Local Media Contact:  

Michelle Alejandro
AFK Public Relations
02.807.5803
0917.5368420
mkalejandro@afkpublicrelations.com