News
Despite AI’s challenges, BPO group sees industry’s growth
21:30 19 Jun 2018
AMID the emergence of new technology like artificial intelligence (AI) […]
Call center firms keep up through constant trainings
21:28 19 Jun 2018
CEBU, Philippines — The robust call center industry in the […]
CCAP slates two-day Cebu confab in July
21:21 19 Jun 2018
CEBU, Philippines — The Contact Center Association of the Philippines […]
PH ‘strong in voice,’ also shifting to higher-value BPM
21:16 19 Jun 2018
DESPITE a slowdown in the business process management (BPM) industry’s […]
TRAIN to stall call center growth
21:12 19 Jun 2018
Policy changes on the tax and incentive regime may prompt […]
Call centers expect to hire 70,000 more agents this year
21:03 19 Jun 2018
Call centers expect to add 60,000 to 70,000 agents annually […]
Philippines remains world’s call center capital — CCAP
20:41 19 Jun 2018
MANILA, Philippines — The Philippines remains the call center capital […]
Call center industry sees $1-B additional revenues this year
20:26 19 Jun 2018
THE CONTACT CENTER industry hopes to generate as much as […]
Teleperformance in the Philippines Recognized as a Great Place to Work
9:52 15 May 2018
Teleperformance Philippines Managing Director Travis Coates, together with the Senior […]
