News
CCAP: The Future of Customer Experience — October 11-12 | Event
10:14 15 Sep 2017
Everest Group is the featured Knowledge Partner of the 2017 […]
BPO firms remain unfazed by rise of smart machines
13:50 8 Sep 2017
THE Contact Center Association of the Philippines (CCAP) expressed that […]
Call centers back 4-day work week
13:47 8 Sep 2017
MANILA, Philippines – The call center industry, the biggest private […]
Automation to cut by half simple contact center tasks – CCAP
13:44 8 Sep 2017
The rate of automation brought about by efficient technology will […]
Call centers face brave new world of automation
13:39 8 Sep 2017
THE PHILIPPINE contact center sector will add at least 73,000 […]
PH to still dominate call center space
13:33 8 Sep 2017
Image from Freepik.com The Philippines will continue to lead in […]
New technologies not a threat to BPO jobs, says industry group
13:03 8 Sep 2017
MANILA, Philippines – Instead of massive job losses, the business […]
Big tech trends’ impact on PH contact centers, customer experiences
13:02 8 Sep 2017
The contact center industry in the Philippines is alive and […]
Call center group not ruffled by emergence of AI, robotics
12:50 8 Sep 2017
The Contact Center Association of the Philippines (CCAP) on Wednesday, […]
