News
BPO job losses due to robots a ‘myth’ as industry goes hybrid
13:12 28 Sep 2017
MANILA – Job losses in business process outsourcing due […]
Customer Experience Now the Focus of Global Contact Centers
12:07 28 Sep 2017
Rallying for a push on evolution, the global contact center […]
PH ready to ride global trends in outsourcing
12:03 28 Sep 2017
The Philippines is expected to further cement its position as […]
Contact centers ready for shift in focus to customer experience
11:54 28 Sep 2017
MANILA, Philippines — The Philippine contact center industry is seen […]
CCAP: The Future of Customer Experience — October 11-12 | Event
10:14 15 Sep 2017
Everest Group is the featured Knowledge Partner of the 2017 […]
BPO firms remain unfazed by rise of smart machines
13:50 8 Sep 2017
THE Contact Center Association of the Philippines (CCAP) expressed that […]
Call centers back 4-day work week
13:47 8 Sep 2017
MANILA, Philippines – The call center industry, the biggest private […]
Automation to cut by half simple contact center tasks – CCAP
13:44 8 Sep 2017
The rate of automation brought about by efficient technology will […]
Call centers face brave new world of automation
13:39 8 Sep 2017
THE PHILIPPINE contact center sector will add at least 73,000 […]
