Over 10 years of professional experience in the research and consulting space working with clients across BFSI, technology, telecom, and travel domains.

Priort to Everest Group, Skand worked with CEB providing Fortune 500 companies actionable insights on difficult functional and IT management challenge.

Post-graduate in management from the Indian Institute of Management, Calcutta; (Bachelor of Engineering) graduate from Delhi College of Engineering, Delhi.

Skand is a member of Everest Group’s Business Process Services team. He leads a dedicated team of analysts focussed on Customer Experience Management (CXM) and Banking, Financial Services and Insurance (BFSI) BPS offerings from a global perspective.

He has authored multiple publications spanning the multiple functions within BPS including customer experience contact center, finance & accounting, banking, and insurance BPO space.

He advises Fortune 1000 enterprises on issues related to sourcing strategy–such as service provider selection/ portfolio optimization, sourcing models, peer intelligence, technology trends with focus on customer experience and contact centers.

He also leverages his experience to help service providers on market attractiveness, competitive positioning and differentiation, market strategy and Go-To-Market initiatives. He also advises large Private Equity firms on investments in Customer Experience/ Contact Center space.

He has been involved in project lifecycle from business development to implementation of large, complex projects requiring involvement from Boards and executive management to business leaders, support functions and third-party vendors.