Technology & Innovation
The convergence four major digital trends—Big Data and Analytics, Internet of Things (IoT), Automation and Artificial Intelligence (AI) and cloud computing—is significantly impacting the contact center industry. CCAP programs on human capital upskilling takes center stage in this high impact program.
Data privacy and information security, too, are major technology concerns. With the passage of the Data Privacy Act of 2012 and the need to be internationally compliant, CCAP introduces on a per need basis programs designed to equip member companies with the knowledge and tools to be data privacy compliant.
Partnership Opportunity
CCAP is open for partnership opportunities with industry or third-party content development and delivery.
