The Philippines provide the best partners for contact center services globally.  The Filipino talent is world renowned for its customer-centric nature ideal for customer experience management service. 

“The Philippines is the leading delivery destination for global contact center services, maintaining a strong value proposition of quality talent with good language skills, high empathy, and low costs. While the current industry has a high focus on the voice channel, the new generation of end-consumers are seeking quality, seamless, personalized customer experience across multiple voice and non-voice channels”.

Philippines at the Helm of Delivering Customer Experience of the Future
Everest Group
2017

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CCAP member companies provide a variety of outsourced and offshoring services with extensive experience with client companies in North America, Europe, Australia, New Zealand and the Asia Pacific regions.